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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which one is the key driver that is central to the Smarter Commerce strategy?

A) The interconnected supplier network.
B) The need to drive optimization in the selling process.
C) The reduced impact of mass marketing.
D) The empowered customer.

2. What are Smarter Commerce 'Service' offerings focused on?

A) Integrating the supply chain in order to support the call center.
B) Flawless service across all customer interactions to anticipate needs and maintain loyalty.
C) Up-sell potential via call center interaction.
D) Driving the customer to the call center sales channel.

3. What can service scheduling include?

A) All of the above.
B) Delivery
C) Service
D) Credit

4. What is global visibility of purchase transaction required for?

A) Merchandise assortment management.
B) Cross-channel returns management.
C) Cross-channel fulfillment.
D) A & B

5. Smarter Commerce will help to transform which phases of the commerce cycle?

A) Order Capture, Order Cross-sell, Order Fulfillment, Order return
B) Buy, Market, Sell, Service
C) Assortment Management, Stocking, Space Management, Inventory Allocation
D) Marketing, Socializing, Prospecting, Closing

Solutions: