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IBM Tivoli Automation Sales Mastery Test v4 Sample Questions:

1. Which one of the following provides a turn-key monitoring solution for Microsoft Applications and the Microsoft Application infrastructure environments upon which they depend?

A) IBM Tivoli Monitoring for Microsoft Applications
B) IBM Tivoli Composite Application Manager for Application Diagnostics
C) IBM Tivoli Composite Application Manager for Applications
D) IBM Tivoli Monitoring

2. How does TBSM (Tivoli Business Service Management) and its integration partner, Omnibus, gather information from Mainframe z applications?

A) Via Tivoli Business Service Management for System Z probe
B) Via Syslog
C) Via The Event Pump for z/OS
D) Via SNMP

3. What are some typical KPIs (Key Performance Indicators) that a business might want to track in a Business Service Management application?

A) Transaction time/Mean Time to Repair/Return of Assets
B) Both A & C
C) Some commonly used KPIs include: Are orders being processed, User Transaction Rate, How many Service Desk Tickets are currently open, What is my shipping backlog, How much revenue are my ATM's generating, What is the wait queue on my call center help desk?
D) Annual Billable utilization/Profit per project/Average lengths of assignments

Solutions: