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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?

A) インシデント管理
B) ITサービス継続管理
C) 問題管理
D) 可用性管理

2. IT サービスの日常使用における第一線のサポートと支援の提供を担当するプロセスまたは機能はどれですか?

A) インシデント管理
B) サービスレベル管理
C) サービスデスク
D) 可用性管理

3. サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?

A) 回避策
B) 問題
C) 変更リクエスト
D) 既知のエラー

4. 規格の文脈において、「適合」という用語は何を表しますか?

A) 監査不適合報告書と再監査報告書との調整
B) 要件への準拠
C) 認定機関による品質マネジメントシステム認証
D) サプライヤー認証の検証

5. リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?

A) 容量データベース
B) ソフトウェア配布ライブラリ
C) 決定版ソフトウェア ライブラリ (DSL)
D) 構成管理データベース (CMDB)

Solutions: