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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. インシデント管理手順では何を定義する必要がありますか?

A) 問題の記録
B) 緊急変更の実施
C) 構成管理データベース (CMDB) の不備の記録
D) 事件の拡大

2. 問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?

A) サービスの正しいユーザーに請求できるようにするため
B) 経営陣に報告できるようにするため
C) 容量データベースに入力を提供します。
D) インシデントの反復発生を防止するため

3. 構成管理データベース (CMDB) の詳細情報の量を増やすにはどうすればよいでしょうか?

A) CMDB のスコープを拡大する
B) CMDB 内の各構成アイテム (CI) の属性の数を増やす
C) CMDBのレコード数を増やす
D) CMDB の使用量を増やす

4. 既知のエラーとは何ですか?

A) 解決された問題
B) 対応できない問題
C) 解決が判明している重大インシデント
D) 原因と回避策が特定された問題

5. 情報セキュリティ管理における「完全性」という用語は何を意味しますか?

A) 情報の正確性、完全性、正確性
B) IT 組織に対する忠誠心についてサポート スタッフをスクリーニングする
C) 不正使用から情報​​を保護する
D) 情報へのアクセスを監視する

Solutions: