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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of these statements about resources and capabilities is CORRECT?

A) Resources are types of service asset and capabilities are not
B) Neither capabilities nor resources are types of service asset
C) Capabilities are types of service asset and resources are not
D) Resources and capabilities are both types of service asset

2. At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A) Service operation: IT operations management
B) Service transition: Plan and prepare for deployment
C) Service strategy: Develop the offerings
D) Service design: Design the processes

3. Which process would be used to compare the value that newer services have offered over those they have replaced?

A) Service portfolio management
B) Capacity management
C) Service catalogue management
D) Availability management

4. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) 1 only
B) Neither of the above
C) Both of the above
D) 2 only

5. Which one of the following is the BEST definition of reliability?

A) The level of risk that affects a service or process
B) How long a service or configuration item (CI) can perform its function without failing
C) How quickly a service or component can be restored to normal working order
D) The availability of a service or component

Solutions: