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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following options is a hierarchy that is used in knowledge management?

A) Information - Data - Knowledge - Wisdom
B) Wisdom - Information - Data - Knowledge
C) Data - Information - Knowledge - Wisdom
D) Knowledge - Wisdom - Information - Data

2. Which one of the following statements is CORRECT?

A) The configuration management system is part of the service knowledge management system
B) The configuration management system is part of the configuration management database
C) The configuration management system is part of the known error database
D) The service knowledge management system is part of the configuration management system

3. Which of the following are valid parts of the service portfolio?
1.Service pipeline
2.Service knowledge management system (SKMS)
3.Service catalogue

A) 1 and 3 only
B) 3 only
C) 1 and 2 only
D) All of the above

4. Which of the following statements BEST describes the aims of release and deployment management?

A) To ensure that each release package specified by service design consists of a set of related assets and service components
B) To build, test and deliver the capability to provide the services specified by service design
C) To ensure that all changes can be tracked, tested and verified if appropriate
D) To record and manage deviations, risks and issues related to the new or changed service

5. Which one of the following does service metrics measure?

A) Maturity and cost
B) The end-to-end service
C) Infrastructure availability
D) Functions

Solutions: