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EXIN ITIL Foundation (V4) Sample Questions:

1. What can be used to help determine the impact level of a problem?

A) Configuration management system (CMS)
B) Statement of requirements (SOR)
C) Definitive media library (DML)
D) Standard operating procedures (SOP)

2. In which step of the 'continual improvement model' is an improvement plan implemented?

A) Did we get there?
B) How do we get there?
C) Take action
D) What is the vision?

3. Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A) Incident management
B) Service level management
C) IT asset management
D) Monitoring and event management

4. What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?

A) Understanding priorities for improvement
B) The production of a detailed CSI plan
C) Verifying that improvement targets have been achieved
D) An initial baseline assessment

5. Which statement about the 'change enablement' practice is CORRECT?

A) Service requests are usually normal changes that can be implemented quickly without authorization
B) Standard changes are changes that need to be scheduled, assessed and authorized following a standard process
C) Emergency changes are changes that must be fully tested and fully documented prior to implementation
D) Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

Solutions: