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EXIN ITIL V3 Foundation Sample Questions:

1. Which of the following statements about processes is INCORRECT?

A) The objective of any IT process should be expressed in terms of business benefits and goals
B) The output from a process has to conform to operational norms derived from business objectives
C) The definition of Process Control is "The activity of planning and regulating a process, with the objective of achieving Best Practice"
D) A process may define policies, standards andguidelines

2. Which of the following statements about standard changes are CORRECT?
1.The approach is pre-authorized
2.The risk is usually low and well understood
3.Details of the change will be recorded
4.Some standard changes will be triggered by the request fulfilment process

A) 1 only
B) 2 and 3 only
C) All of the above
D) 1, 2 and 4 only

3. Who is responsible for defining metrics for change management?

A) The change advisory board (CAB)
B) The change management process owner
C) The service owner
D) The continual service improvementmanager

4. The remediation plan should be evaluated at what point in the change lifecycle?

A) Before the change is approved
B) After the post implementation review has identified a problem with the change
C) Immediately after the change has failed and needs to be backed out
D) After implementation but before the post implementation review

5. Which of the following are benefits to the business of implementingservice transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes

A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) None of the above

Solutions:

Question # 1 Answer: C

Question # 2 Answer: C

Question # 3 Answer: B

Question # 4 Answer: A

Question # 5 Answer: A