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EXIN ITIL V3 Foundation Sample Questions:

1. Which one of the following activities does application management perform?

A) Ensuring that the required functionality is available to achieve the required business outcome
B) Defining where the vendor of an application should be located
C) Agreeing the service levels for the service supported by the application
D) Deciding who the vendor of the storage devices will be

2. Which role is responsible for sponsoring, designing and change managing a process and its metrics?

A) The process manager
B) The process practitioner
C) The process owner
D) The service owner

3. Which core publication will you find detailed descriptions of service catalog management, information security and support management?

A) Service strategy
B) Service design
C) Service transition
D) Service operation

4. Which process is involved in monitoring an IT service and detecting when the performance
drops below acceptable limits?

A) Service catalogue management
B) Problem management
C) Service asset and configuration management
D) Event management

5. Which of the following is thegoal or purpose of service level management?

A) To carry out the service operations activities needed to support current IT services
B) To ensure that an agreed level of IT service is provided for all current IT services
C) To ensure that sufficient capacity is provided to deliver the agreed performance of services
D) To create and populatea service catalogue

Solutions: