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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Where can a user disable the automatic login of a user account?

A) System Preferences > Users & Groups > Login Items
B) System Preferences > Security & Privacy > General
C) System Preferences > Security & Privacy > Privacy
D) System Preferences > Users & Groups > Login Options

2. Mary does not want a folder named Finance in her Documents folder to be searched when using Spotlight. What should Mary do to prevent searching in this specific folder?

A) Go to System Preferences > Spotlight > Privacy. Add any files or folders to this list.
B) Change the folder permissions. Click on the folder in Finder, then choose Get Info from the File menu. Select the box for Not Available in Spotlight
C) Control-click the folder and choose Not Available in Spotlight from the Options menu.
D) Label the folder with a red tag from the Action pop-up men in the toolbar. Any items marked with a red tag are automatically excluded from Spotlight searches.

3. What should you do first if a MacBook Air (13-inch, Mid 2013) does not show the AirPlay Display menu icon on a network with an Apple TV (3rd generation)?

A) Startup the MacBook Air from Recovery HD and reinstall OS X.
B) Reset all of the settings on the Apple TV and rejoin the network.
C) Ensure the "Show mirroring options in the menu bar" preference is enabled.
D) Download the latest copy of iTunes and restore the Apple TV.

4. Sheryl is configuring a drive on the office server to be used by Time Machine. Each of the Mac computers in the office will be set up to use that network drive. Which of the following network protocols must the server use to make that drive available to Time Machine on each Mac computer?

A) File Transfer Protocol (FTP)
B) User Datagram Protocol (UDP)
C) Apple Filing Protocol (AFP)
D) Reverse Address Resolution Protocol (RARP)

5. Francine changed Internet service providers and just set up the equipment in the home. She is calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe further to find out that her roommate is able to connect to the Internet using a PC and Francine is able to connect using he iPad 2. Which of the following troubleshooting tools or techniques would you recommend to Francine to help her further diagnose the networking issue with the iMac?

A) Open the Network pane of System Preferences and click Assist Me.
B) Open System Information to verify that the Wi-Fi card is detected.
C) Restart the iMac and reset NVRAM.
D) Restart from the Recovery System and run Network Utility.

Solutions: