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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about Oracle Service Cloud accelerators?

A) Oracle provides support for all accelerators.
B) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
C) They
are available at http://www.oracle.com/technetwork.
D) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
E) The source files for all listed accelerators are available for download.

2. What are three required sections for Custom Process Models?

A) Header
B) Code containing custom business logic
C) Code containing integration with external systems
D) Footer
E) Test script
F) Test harness

3. What would you use for repetitive text with a single point of maintenance for any changes to the text?

A) Custom object field
B) Merge field
C) Custom field
D) Variable

4. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Leave both the chat and email fields limit as blank.
B) Enter zero as the initial value for both fields.
C) Enter the value "Unlimited" in the chat and email fields.
D) Use the default values.

5. In which two scenarios would you use multiple interfaces?

A) When multiple languages need to be supported
B) When you need multiple channels enabled such as email, chat, and web self-service
C) When new business processes need to be supported other than the standard contact center
D) When your business operates in different lines of business
E) When your portal needs the support of different channels for login

Solutions: