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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true when working with add-ins in a Custom Object workspace?

A) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
B) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
C) IGenericObject is the interface that is available with the add-in API for custom objects.
D) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
E) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

2. You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) proactive chat widget
B) syndicate chat widget
C) configuration settings
D) business rules

3. Which five practices deliver maximum reporting performance?

A) Filtering on expressions and not on simple columns
B) Filtering on simple columns and not on expressions
C) Providing values for runtime filters
D) Using outer joins rather than inner joins when possible
E) Using fixed filters whenever possible
F) Using index custom fields as filters
G) Using the complex expression operator instead of the like operator
H) Filtering on standard fields that are indexed
I) Using the like operator instead of the complex expression operator
J) Configuring many-to-many joins
K) Providing default values for runtime filters

4. Which two statements are true about Oracle Service Cloud accelerators?

A) Oracle provides support for all accelerators.
B) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
C) They
are available at http://www.oracle.com/technetwork.
D) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
E) The source files for all listed accelerators are available for download.

5. For which three reasons should you recommend using workflows?

A) They promote efficiency.
B) They guide agents through complex customer interactions and data updates.
C) They reduce human error.
D) They can sort incidents raised by a contact.
E) They help customers find relevant knowledge answers.

Solutions: