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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f2, f5, f1, f3, f4
B) f2, f5, f3, f1, f4
C) f1, f2, f4, f3, f5
D) f1, f2, f5, f3, f4
E) f5, f2, f3, f4, f1

2. Which three requirements can be implemented by using workspace rules?

A) Triggering escalation mails to the manager after the escalation time is over
B) Calling an add-in
C) Calling a CPM script
D) Prompting a customer care executive to dynamically open a guide
E) Dynamically setting the URL for browser control

3. Which two events can trigger Custom Process Models?

A) OnSaveComplete
B) Refresh
C) Update
D) Load
E) Create

4. In which two scenarios would you use multiple interfaces?

A) When multiple languages need to be supported
B) When you need multiple channels enabled such as email, chat, and web self-service
C) When new business processes need to be supported other than the standard contact center
D) When your business operates in different lines of business
E) When your portal needs the support of different channels for login

5. Which two statements are true about generic objects?

A) They require the type of data to be set dynamically.
B) They belong to a stand-alone class that is not derived from an RN object.
C) They automatically consider a package to consist of custom objects.
D) They are used when working with custom objects only.
E) They can be used with standard objects.

Solutions: