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Oracle Fusion CRM: Sales 2014 Implementation Essentials Sample Questions:
1. A company's territory administrator has created territories in Oracle Fusion Sales to assign sales representatives to leads and opportunities, identify two options that would make these territories effective.
A) Proposal validation returns no errors.
B) Creation Date
C) Proposal validation returns errors.
D) Proposal Date
E) Activation Date
2. A sales manager has create a lead and assigned the lead to sales resources. The manager wants to allow resources to view and update the data on the lead, excluding lead owner-and team membership-related details.
Identify the privilege option to restrict the resource from updating the lead owner and team membership details.
A) resource with Read-Only access
B) resource with Full access
C) resource with Edit access
D) resource with Admin access
E) resource with Append access
3. How would you configure the regional area (left side panel) of the Customer Center for all users?
A) Access an Account record and click the Manage Customer Tree action.
B) Right-click within the Navigator panel to modify the regional UI.
C) Use the Functional Setup manager Task of manage Customer Tree.
D) It is not possible to configure the Customer Tree for all users.
4. You are the administrator in charge of Oracle Fusion CRM configuration. When your company decides to expand their market to other countries, you are asked to create a new role in the 20 Identify the two tasks that must be performed when you create the role.
A) Set the manager flag to true.
B) Set the member flag to true.
C) Assign the new user to the partner resource role type.
D) Assign the role directly to the resource.
E) Assign the role to the employee's team.
5. What is the purpose of Interaction records?
A) To capture detailed notes about a customer
B) To escalate internal resource collaboration issues
C) To capture communication with a customer
D) To capture follow-up items with a customer
E) To capture upcoming appointments with a customer
Solutions:
Question # 1 Answer: A,B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C,D | Question # 5 Answer: C |