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最新的 Oracle Applications 1Z0-465 免費考試真題:

1. Incident #120703-002539 was submitted on Tuesday, July 3, 2012 at 1:00 pm.

At what time the initial Response Due (incidents.rel_due) field be stamped using the response requirements shown?

A) Tuesday, July 3, 2012 at 9:00 pm
B) Thursday, July 5, 2012 at 1:00 pm
C) Saturday, July 7, 2012 at 12:00 pm
D) Thursday, July 5, 2012 at 12:00 pm
E) Wednesday, July 4, 2012 at 12:00 pm

2. In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?

A) The answers detail page
B) Ask a Question
C) They are only available when using smart assistant
D) The answers list page only
E) Any page the customer wants it placed
F) The popular answers list page

3. Your customer wants to measure agent performance based on feedback from their end customers.
If you end customer provides negative feedback, their incident needs to be reopened automatically. Identify three tasks to fulfill these requirements.

A) Create a transactional survey.
B) Assign score to the survey questions and set the status field based on the values of the responses.
C) Create a report of survey responses.
D) Set an incident business rule to send the survey when an incident is closed.
E) Schedule a survey to run on a daily basis.
F) Create a broadcast survey.
G) Create a new queue for unhappy customers.

4. Your customer ships packages directly to customers using a track able shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customer's questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
-Name: Tracking ID -Data Type: Text Field -Usage: Plain Text -Default Value: Null -Size of Field: 13 -Column Name: tracking_id -Custom Field ID: 87 The URL customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id=
Of the available options, select the one that satisfies your customer's request.

A) https://widgetshippers.com/trackyourpackage?id=$icf_c&tracking_id
B) https://widgetshippers.com/trackyourpackage?:id=incidents.c$tracking_id
C) https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id
D) https://widgetshippers.com/trackyourpackage?id=c$tracking_id
E) https://widgetshippers.com/trackyourpackage?id=$p_icf_87

5. Select the six actions that initiate the business rules engine to run its configured logic.

A) A customer adds more information to their incident via the end-user pages
B) An administrator compiles the rules engine.
C) A customer asks a question on the end user portal.
D) An agent edits an opportunity.
E) An agent edits contacts, incidents, organizations, or tasks.
F) A customer updates their contact details via the end-user pages.
G) The rules engine is updated.
H) An agent creates or edits an answer.

問題與答案：