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最新的 Oracle Applications 1Z0-465 免費考試真題:
1. View the Exhibit.
Your customer has "Gold" level SLAs being applied to organization automatically with an organization rule.
After six months the business decides to reduce the turnaround time for the response.
Instead of responding in 24 hours yours agents need to respond to the end customers within the
business hours.
You modify the Gold SLA to reflect this change but you notice that the SLA reports are still using a
24 hours response time.
Which statement is correct?
A) Updating the SLA will not automatically update the organization's SLA.
B) Your site has been corrupted with "Ghost" SLAs (See Exhibit).
C) You have not activated the rules so the updated SLAs are not being applied.
D) The SLA reports will need to be modified to use the new SLA.
2. Your customer has two different types of end customers that will be visiting their knowledgebase website.
The types are "public customers" and "registered customers".
They would like to present additional knowledgebase answers to the registered customers.
Choose the two statements required to set up this type of environment.
A) Create a special public answer status for the registered customer answers.
B) Set up an access level without customer visibility and assign it to the registered customer answers.
C) Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.
D) Create special Products and Categories for the registered customer answers.
E) Set up an access level without customer visibility and assign it to all the customer answers.
3. Your customer wants to put the information in the "answer" section of their knowledgebase article as more important than the information in the "subject" section.
What two system configuration settings can be modified to increase the value of the phrases in the "answer" versus the "subject" during a search from either customer portal of the agent desktop?
A) SRCH_SUBJECT_WEIGHT
B) SRCH_BODY_WEIGHT
C) SRCH_DESC_WEIGHT
D) SRCH_CAT_WEIGHT
E) SRCH_ATTACH_WEIGHT
F) SRCH_KEY_WEIGHT
G) SRCH_PROD_WEIGHT
4. You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in.
Which three permissions are required for an Agent to use an add-in an incident workspace?
A) Account Authentication
B) Custom Object Read
C) Session Authentication
D) Custom Object Create
E) Object Designer
5. Your customer was reviewing published answers in their knowledgebase.
They noticed that several of the answers had irrelevant answers listed in the "Answers other found helpful" section of the answer detail page.
What step is required to eliminate the individual irrelevant answers?
A) Remove the irrelevant answers from manually related answers.
B) Remove the related answers widget from the Customer Portal page.
C) Delete the irrelevant answers from Sibling Answers.
D) Block the irrelevant answers from Learned Links.
問題與答案:
問題 #1 答案: D | 問題 #2 答案: C,D | 問題 #3 答案: A,B | 問題 #4 答案: A,D,E | 問題 #5 答案: C |
183.178.149.* -
我簡直不能相信我第一次1Z0-465考試就成功的通過了,這要感謝我朋友給我推薦的Sfyc-Ru網站的學習資料,給我帶來了很大的幫助。