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購買後，立即下載 1Z0-465 題庫 (Oracle RightNow CX Cloud Service 2012 Essentials): 成功付款後, 我們的體統將自動通過電子郵箱將您已購買的產品發送到您的郵箱。（如果在12小時內未收到，請聯繫我們，注意：不要忘記檢查您的垃圾郵件。）

最新的 Oracle Applications 1Z0-465 免費考試真題:

1. Your customer has over a thousand answers in their knowledgebase.
The keyword search report shows that some end customers are searching, using a misspelled word returning zero results.
The client does not want to edit all the answers to fix this situation.
Choose the option that will fix your customer's issue.

A) Add the misspelled words to the alias file.
B) Add the misspelled words to the stop word list.
C) Add the misspelled words to the answer keyword.
D) Add the misspelled words to a custom field.

2. Your customer has asked you to create a report that will need to be sent to the executive management.
None of the receipts of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken?

A) Set the up staff accounts for the executive team.
B) Upgrade the permissions for the report to include the executive team.
C) Create a dashboard for the report.
D) Create and add the distribution list to the schedule.
E) Create a schedule record for the report.
F) Send a notification to the execution team that the report is available.

3. Which three actions must be performed in order to configure cloud Monitor?

A) Add or update navigation sets to include the Cloud Monitor navigation button and component
B) Add or update profiles to include permission to add themes and Clustering.
C) Add or update profiles to include-Cloud Monitor permissions.
D) Add or update a list of favorites.
E) Set up a Cloud Monitor search schedule.
F) Add or update staff accounts to use profiles that include Cloud Monitor permissions.

4. Your customer is going to have three brand-related incident queues.
They need to do an order routing of incidents created through an email channel to different queues.
Identify the correct options to configure your routing rules for initial routing.

A) Create a rule where if a subject contains the brand name, it should be routed to a brand queue.
B) Create a rule where the sender's domain = a branch, route the incident to the matching brand.
C) Create a rule to route to each brand queue from the corresponding service mailbox in the "initial" state.
D) Create a rule to route to each brand queue from the corresponding service mailbox in the "progress" state.

5. In a Customer Portal design session, the customer explains to you that they have multiple brands, and that they have multiple websites to reflect these brands.
After reviewing the sites with the customer, you notice that each of the sites contain the same layout and content, but has different colors and branding, such as logos.
Which option allows for a consistent layout and dynamic branding?

A) Use a single template across all Customer Portal pages, and implement themes dynamically.
B) Do not use a template, and implement themes dynamically.
C) Do not use a theme, and implement templates dynamically.
D) Use a single theme across all Customer Portal pages, and implement templates dynamically.

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