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購買後，立即下載 1z1-981 題庫 (Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials): 成功付款後, 我們的體統將自動通過電子郵箱將您已購買的產品發送到您的郵箱。（如果在12小時內未收到，請聯繫我們，注意：不要忘記檢查您的垃圾郵件。）

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最新的 Oracle Service Cloud 1z1-981 免費考試真題:

1. Which four statements are true about incident rules?

A) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
B) All incident rules should have an action to transit from the initial state to another state.
C) Incident rules should have one rule state.
D) A catch-all rule has no impact on incident rules.
E) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
F) Incident rules should have a minimum of two rule states.
G) A catch-all escalation action has no impact on incident rules.

2. A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

A) The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
B) The profile to which the agent is assigned does not have the incident workspace assigned.
C) The profile to which the agent is assigned does not have the Interface Access check box selected.
D) The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
E) The profile to which the agent is assigned does not have a navigation set assigned.

3. In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A) Removing fields in the workspaces
B) Placing objects on different tabs and splitting the loading across multiple tabs
C) Utilizing workflows and splitting functionality into more than one workspace
D) Creating multiple workspaces per business function and assigning to different profiles

4. Which three events are available with the JavaScript API?

A) aftersave()
B) ondataupdated()
C) onrefresh()
D) onbeforesave ()
E) enclose ()
F) onsaveclose ()

5. When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A) Workspace
B) Return
C) Load
D) Set Fields
E) Entry Point
F) Decision

問題與答案：