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1. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to re-create the message template across the multiple interfaces.
B) You need to copy and paste the source code across the multiple interfaces.
C) The change is reflected across all interfaces by default.
D) You need to use the export and import option.

2. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
B) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
C) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
D) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
E) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
F) https://yoursite.domain/services/rest/connect /latest/accounts/3

3. Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A) Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
B) If a contact record does not exist, creating a contact record as captured by an agent from customers
C) Capturing all incident-associated CO data from customers
D) If a contact record exists, loading details from the contact found in the incident workspace
E) Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier

4. What are three required sections for Custom Process Models?

A) Test script
B) Code containing integration with external systems
C) Footer
D) Code containing custom business logic
E) Header
F) Test harness

5. Which three statements are true about navigation sets?

A) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
B) The same navigation set can be set for different interfaces.
C) Using navigation sets, you can configure whether to show the Home navigation pane or not.
D) Using navigation sets, you can define what new objects can be created by using the File menu.
E) Using navigation sets, you can configure which quick search reports can be seen.
F) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

問題與答案：