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1. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Custom fields
B) Conditional fields
C) Incident thread fields
D) Merge fields

2. Which option should you use to create or configure queues?

A) Configuration > Application Appearance > Customizable Menus > Custom Menus
B) Configuration > Application Appearance >Customizable Menus > System Menus
C) Configuration > Site Configuration > Message Bases
D) Configuration > Site Configuration > Configuration Settings

3. Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Website link survey
B) Broadcast survey
C) Polling survey
D) Transactional survey in rules

4. Which three features can be configured in advanced routing?

A) Queue prioritization
B) Skill relaxation
C) Queue limit
D) Skill time
E) Queue segregation
F) Queue overflow

5. Which two statements are true when working with add-ins in a Custom Object workspace?

A) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
B) IGenericObject is the interface that is available with the add-in API for custom objects.
C) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
D) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
E) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

問題與答案：