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1. Which three statements are true about headers of custom process models?

A) They contain standard objects only.
B) They list only the events that are supported by the code implementation.
C) The header section needs to be uncommented during testing.
D) The/QDntain the version number of the Connect Common Object Model.
E) The header section is always commented.
F) They contain all possible events with the objects.
G) They contain the version number of the PHP script.

2. Which setup sequence is used to give permissions to an individual to access an application?

A) None. No sequence is required.
B) Profile > Navigation set > Staff Account
C) Staff Account > Profile > Navigation set
D) Navigation set > Profile > Staff Account

3. In which two scenarios would you use multiple interfaces?

A) When your business operates in different lines of business
B) When multiple languages need to be supported
C) When new business processes need to be supported other than the standard contact center
D) When you need multiple channels enabled such as email, chat, and web self-service
E) When your portal needs the support of different channels for login

4. Which three statements are true about add-ins?

A) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
B) They always run locally to access local data.
C) They can be added to the Custom Portal area of Oracle Service Cloud.
D) They can be designed to create visual components and not perform any integrations.
E) They are the visual areas of Oracle Service Cloud Agent Desktop.
F) They always run locally on the machines on which the desktop application runs.

5. Which three features can be configured in advanced routing?

A) Queue prioritization
B) Skill relaxation
C) Queue limit
D) Skill time
E) Queue segregation
F) Queue overflow

問題與答案：

問題 #1 答案： A,B,E

問題 #2 答案： B

問題 #3 答案： A,B

問題 #4 答案： A,E,F

問題 #5 答案： A,B,F