ADM-261 題庫產品免費試用

我們為你提供通过 Salesforce ADM-261 認證的有效題庫，來贏得你的信任。實際操作勝于言論，所以我們不只是說，還要做，為考生提供 Salesforce ADM-261 試題免費試用版。你將可以得到免費的 ADM-261 題庫DEMO，只需要點擊一下，而不用花一分錢。完整的 Salesforce ADM-261 題庫產品比試用DEMO擁有更多的功能，如果你對我們的試用版感到滿意，那么快去下載完整的 Salesforce ADM-261 題庫產品，它不會讓你失望。

雖然通過 Salesforce ADM-261 認證考試不是很容易，但是還是有很多通過的辦法。你可以選擇花大量的時間和精力來鞏固考試相關知識，但是 Sfyc-Ru 的資深專家在不斷的研究中，等到了成功通過 Salesforce ADM-261 認證考試的方案，他們的研究成果不但能順利通過ADM-261考試，還能節省了時間和金錢。所有的免費試用產品都是方便客戶很好體驗我們題庫的真實性，你會發現 Salesforce ADM-261 題庫資料是真實可靠的。

安全具有保證的 ADM-261 題庫資料

在談到 ADM-261 最新考古題，很難忽視的是可靠性。我們是一個為考生提供準確的考試材料的專業網站，擁有多年的培訓經驗，Salesforce ADM-261 題庫資料是個值得信賴的產品，我們的IT精英團隊不斷為廣大考生提供最新版的 Salesforce ADM-261 認證考試培訓資料，我們的工作人員作出了巨大努力，以確保考生在 ADM-261 考試中總是取得好成績，可以肯定的是，Salesforce ADM-261 學習指南是為你提供最實際的認證考試資料，值得信賴。

Salesforce ADM-261 培訓資料將是你成就輝煌的第一步，有了它，你一定會通過眾多人都覺得艱難無比的 Salesforce ADM-261 考試。獲得了 Service Cloud Consultant 認證，你就可以在你人生中點亮你的心燈，開始你新的旅程，展翅翱翔，成就輝煌人生。

選擇使用 Salesforce ADM-261 考古題產品，離你的夢想更近了一步。我們為你提供的 Salesforce ADM-261 題庫資料不僅能幫你鞏固你的專業知識，而且還能保證讓你一次通過 ADM-261 考試。

購買後，立即下載 ADM-261 題庫 (Service Cloud Administration): 成功付款後, 我們的體統將自動通過電子郵箱將您已購買的產品發送到您的郵箱。（如果在12小時內未收到，請聯繫我們，注意：不要忘記檢查您的垃圾郵件。）

免費一年的 ADM-261 題庫更新

為你提供購買 Salesforce ADM-261 題庫產品一年免费更新，你可以获得你購買 ADM-261 題庫产品的更新，无需支付任何费用。如果我們的 Salesforce ADM-261 考古題有任何更新版本，都會立即推送給客戶，方便考生擁有最新、最有效的 ADM-261 題庫產品。

通過 Salesforce ADM-261 認證考試是不簡單的，選擇合適的考古題資料是你成功的第一步。因為好的題庫產品是你成功的保障，所以 Salesforce ADM-261 考古題就是好的保障。Salesforce ADM-261 考古題覆蓋了最新的考試指南，根據真實的 ADM-261 考試真題編訂，確保每位考生順利通過 Salesforce ADM-261 考試。

優秀的資料不是只靠說出來的，更要經受得住大家的考驗。我們題庫資料根據 Salesforce ADM-261 考試的變化動態更新，能夠時刻保持題庫最新、最全、最具權威性。如果在 ADM-261 考試過程中變題了，考生可以享受免費更新一年的 Salesforce ADM-261 考題服務，保障了考生的權利。

最新的 Service Cloud Consultant ADM-261 免費考試真題:

1. Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by callcenter location, agent, and calendar month.
Which reporting solutionshould the Consultant recommend?

A) Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution.
B) Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first- call resolution.
C) Create a joined report that includes fields for call center location, agent, calendar month, and first-call resolution.
D) Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution.

2. Which Statement is true regarding Salesforce Chatter Answers? Choose 3 answers

A) Answers can be exposed to partner portal users
B) External users can subscribe to Answers
C) Knowledgearticles can be created fromAnswers
D) Select best answers for questions.
E) Escalate a question to a case

3. Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish thisrequirement? Choose 3 answers

A) Quick Text
B) Macros
C) Omni-Channel
D) Chatter
E) Publisher Actions

4. The Universal Container's customer support organization has implemented knowledge, knowledge centered support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should. What could the company do to address this situation? (choose
2)

A) Measure & reward agents based on the # of new articles approved forpublication
B) Require agents to check a box on case when submitting a new suggested article
C) Create a dashboard for articles submitted by agents & approved for publication
D) Measure & reward agents based on the # ofnew articles submitted for approval

5. Universal Containers has activated Email-to-Case functionality to allow customers to correspond with support agents via email. Which options areavailable with Email-to-Case? (Choose 2)

A) Only one inbound email address can be used for Email-to-Case
B) Follow-up emails related to a case will update the case comments
C) Assignment, escalation, and workflow rules are processed on inboundemails
D) Follow-up emails and attachments related to a case are attached to the case

問題與答案：