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最新的 IBM Certified Solution Advisor A2010-591 免費考試真題:

1. Which two communication modes are supported to allow integration with IBM Tivoli Provisioning Manager? (Choose two.)

A) CORBA
B) Windows Communication Foundation
C) ODBC
D) Database interface tables
E) Web services

2. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
B) KPIs should always be measured by percentage.
C) KPIs always have to be adjusted to match the customer's actual status.
D) KPIs are defined according to the IT customer requirements.

3. How are business processes supported in IBM Sen/ice Delivery and Process Automation products?

A) Create integrations between the various products
B) Write custom Java classes for each process
C) Implement runbook automation
D) Use the comprehensive workflow engine

4. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?

A) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
B) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
C) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
D) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.

5. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that shows the total cost for open incidents and problems.
B) A KPI that measures IT customer satisfaction.
C) A KPI that measures IT department satisfaction.
D) A KPI that shows the open service requests in a period of time.

問題與答案：

問題 #1 答案： D,E

問題 #2 答案： A

問題 #3 答案： D

問題 #4 答案： D

問題 #5 答案： B