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最新的 IBM Certified Solution Advisor C2010-591 免費考試真題:

1. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A) System performance console
B) Client browser settings
C) Application logs
D) Advanced workload designer

2. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.
B) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
C) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
D) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.

3. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) An integrated accounting and procurement solution.
B) A proactive service level agreement modeling and enforcement solution.
C) A comprehensive IT asset and service management solution.
D) An automated, self-service catalog for requesting end-to-end service provisioning.

4. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Multi-server, IBM SmartCloud Control Desk - Entry
B) Single server. IBM SmartCloud Control Desk
C) Single server, IBM SmartCloud Control Desk - Entry
D) Multi-server, IBM SmartCloud Control Desk

5. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Solutions
B) Web Service Library
C) Incidents
D) Problems
E) Purchase Orders
F) Inventory

問題與答案：