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最新的 ITSM ITSM20F 免費考試真題:

1. When improving the IT Service Management system, what needs to be considered to ensure on-going compliance with the service provider's corporate objectives / requirements?

A) The budget available to Human Resources
B) A competitor's process management system
C) Any standards defined by the company itself
D) The time to update the process documentation

2. Which process or function has the responsibility of distributing information to users?

A) Incident Management
B) Service Desk
C) Change Management
D) Customer Relationship Management

3. A Change leads to a modification of an IT element.
Which of the following terms best describes the element being modified?

A) A developed application
B) A Configuration Item
C) A Service
D) A deployed infrastructure

4. Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

A) Incident Management
B) Service Desk
C) Availability Management
D) Service Level Management

5. What does the term "Integrity" mean in the context of Information Security Management?

A) Protecting the information against unauthorized use
B) Monitoring the access to information
C) The accuracy, completeness and correctness of the information
D) Screening the support staff on their loyalty to the IT organization

問題與答案：

問題 #1 答案： C

問題 #2 答案： B

問題 #3 答案： B

問題 #4 答案： B

問題 #5 答案： D