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最新的 ITIL Foundation Certification ITIL-Foundation 免費考試真題:

1. Which process would you MOST expect to be involved in the management of underpinning contracts?

A) Service catalogue management
B) Supplier management
C) Release and deployment management
D) Change management

2. Which one of the following can help determine the level of impact of a problem?

A) Standard operating procedures (SOP)
B) Statement of requirements (SOR)
C) Definitive media library (DML)
D) Configuration management system (CMS)

3. What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A) A service object
B) A change
C) A known error
D) An incident

4. Which of the following are valid parts of the service portfolio?
1. Service pipeline
2. Service knowledge management system (SKMS)
3. Service catalogue

A) 3 only
B) 1 and 3 only
C) 1 and 2 only
D) All of the above

5. What is a RACI model used for?

A) Recording configuration items
B) Performance analysis
C) Defining roles and responsibilities
D) Monitoring services

問題與答案：