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我們對所有購買 ISEB ITIL Foundation (syllabus 2011) - ITILF2011 題庫的客戶提供跟踪服務，確保 ISEB ITIL Foundation (syllabus 2011) - ITILF2011 考題的覆蓋率始終都在95％以上，並且提供2種 ISEB ITIL Foundation (syllabus 2011) - ITILF2011 考題版本供你選擇。在您購買考題後的一年內，享受免費升級考題服務，並免費提供給您最新的 ISEB ITIL Foundation (syllabus 2011) - ITILF2011 試題版本。

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最新的 ISEB Certification ITILF2011 免費考試真題:

1. Which of the following activities is be performed by access management?

A) Managing the rights to use a service or group of services
B) Managing access to computer rooms and other secure locations
C) Managing access to the service desk
D) Providing physical security for staff data centers and other buildings

2. Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

A) People, Products, Technology, Partners
B) People, Process, Partners, Suppliers
C) People, Process, Products, Technology
D) People, Process, Products, Partners

3. Which process would you MOST expect to be involved in the management of Underpinning Contracts?

A) Process Manager
B) Service Catalogue Manager
C) Supplier Manager
D) IT Designer/Architect

4. Which of the following is the BEST definition of an Incident?

A) A warning that a threshold has been reached, something has changed, or a failure has occurred
B) An unplanned interruption to an IT service or reduction in the quality of an IT service
C) Loss of ability to operate to specification, or to deliver the required output
D) A change of state which has significance for the management of a Configuration Item or IT Service

5. What are Request Models used for?

A) Comparing the advantages and disadvantages of different Service Desk approaches such as local or remote
B) Modelling arrival rates and performance characteristics of service requests
C) Capacity Management
D) Identifying frequently received user requests and defining how they should be handled

問題與答案：