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最新的 ISEB Certification ITILF2011 免費考試真題:
1. Which of the following activities is be performed by access management?
A) Managing the rights to use a service or group of services
B) Managing access to computer rooms and other secure locations
C) Managing access to the service desk
D) Providing physical security for staff data centers and other buildings
2. Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:
A) People, Products, Technology, Partners
B) People, Process, Partners, Suppliers
C) People, Process, Products, Technology
D) People, Process, Products, Partners
3. Which process would you MOST expect to be involved in the management of Underpinning Contracts?
A) Process Manager
B) Service Catalogue Manager
C) Supplier Manager
D) IT Designer/Architect
4. Which of the following is the BEST definition of an Incident?
A) A warning that a threshold has been reached, something has changed, or a failure has occurred
B) An unplanned interruption to an IT service or reduction in the quality of an IT service
C) Loss of ability to operate to specification, or to deliver the required output
D) A change of state which has significance for the management of a Configuration Item or IT Service
5. What are Request Models used for?
A) Comparing the advantages and disadvantages of different Service Desk approaches such as local or remote
B) Modelling arrival rates and performance characteristics of service requests
C) Capacity Management
D) Identifying frequently received user requests and defining how they should be handled
問題與答案:
問題 #1 答案: A | 問題 #2 答案: D | 問題 #3 答案: C | 問題 #4 答案: B | 問題 #5 答案: D |
74.67.238.* -
我對我的考試沒有太大的信心,然后在Sfyc-Ru網站上,看到好評很多,就試著買了一套,沒有想到,真的很有幫助,我的ITILF2011考試通過了!