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最新的 ISEB Certification ISEB-ITILF 免費考試真題:

1. Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

A) Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B) Public frameworks are prescriptive and tell you exactly what to do
C) Public frameworks are always cheaper to adopt
D) Proprietary knowledge has been tested in a wide range of environments

2. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Service catalogue management
B) Service transition
C) Demand management
D) Service level management

3. Which of the following is NOT an objective of service transition?

A) To ensure that a service can be operated, managed and supported
B) To plan and manage the capacity and resource requirements to manage a release
C) To provide quality knowledge and information about services and service assets
D) To provide training and certification in project management

4. Which of the following types of service should be included in the scope of service portfolio management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service

A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) All of the above

5. Which of the following activities are performed by a service desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes

A) 1, 2 and 3 only
B) 3 and 4 only
C) 2 and 4 only
D) All of the above

問題與答案：

問題 #1 答案： A

問題 #2 答案： A

問題 #3 答案： D

問題 #4 答案： D

問題 #5 答案： A