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最新的 ISEB Certification ISEB-ITILF 免費考試真題:

1. Which of the following is service transition planning and support NOT responsible for?

A) Prioritizing conflicts for service transition resources
B) Coordinating the efforts required to manage multiple simultaneous transitions
C) Maintaining policies, standards and models for service transition activities and processes
D) Detailed planning of the build and test of individual changes

2. Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers

A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) All of the above

3. Which one of the following is NOT a valid purpose or objective of problem management?

A) To eliminate recurring incidents
B) To manage problems throughout their lifecycle
C) To prevent problems and resultant incidents
D) To restore service to a user

4. Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A) Financial management
B) Risk management
C) Demand management
D) Service level management

5. Which of these statements about resources and capabilities is CORRECT?

A) Neither capabilities nor resources are types of service asset
B) Resources and capabilities are both types of service asset
C) Resources are types of service asset and capabilities are not
D) Capabilities are types of service asset and resources are not

問題與答案：