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最新的 Oracle Service Cloud 1z0-981 免費考試真題:

1. Which three events are available with the JavaScript API?

A) aftersave()
B) ondataupdated()
C) onrefresh()
D) onbeforesave ()
E) enclose ()
F) onsaveclose ()

2. You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A) Clicking Request Chat on the Live Media bar
B) Fixing the chat workspace
C) Requesting Chat from File > Options > View Options
D) Deselecting the Pull Chat check box in the agent's profile
E) Configuring advanced routing

3. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name contains an underscore.
B) The column name contains a space.
C) The column name contains a punctuation.
D) The column name contains a dollar symbol.
E) The column name starts with a number.
F) The column name starts with a lowercase alphabet.

4. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to re-create the message template across the multiple interfaces.
B) You need to copy and paste the source code across the multiple interfaces.
C) The change is reflected across all interfaces by default.
D) You need to use the export and import option.

5. Which two types of joins are available in analytics?

A) Internal
B) Peripheral
C) Outer LTD) External
D) Inner
E) Intersection

問題與答案：