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1. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A) Monday 10 AM
B) Saturday 4 PM
C) Tuesday 11 AM
D) Saturday 6 PM

2. Which three functions are not part of the math group of functions?

A) floor
B) length
C) lower
D) ceiling
E) power
F) truncate
G) to_number
H) rand
I) round
J) bitand

3. Which statement is true about the JavaScript API?

A) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
B) It is available when you use the Connect Common Object Model CCOM for API operations.
C) It comes with in-built exception handling.
D) It cannot be used in Custom Object workspaces.

4. Which six actions can have a null value?

A) Set Product
B) Set Category
C) Set Queue
D) Set Mailbox
E) Set Assigned
F) Set SLAs
G) Set Fields
H) Set Disposition
I) Set Status
J) Set Agent

5. How frequently does Oracle release a new version of a product?

A) Every month
B) Once in six months
C) Once in three months
D) Once in four months

問題與答案：