Only need to practice for 20 to 30 hours

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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer's IT environment consists of servers, storage, desktop, and point of sale devices. Assuming IBM SmartCloud Control Desk is used to manage these items in the CMDB, which two scanning tools also need to be deployed and integrated in order to perform reconciliation of authorized versus deployed configuration items? (Choose two.)

A) IBM Tivoli Usage and Accounting Manager
B) IBM Tivoli Application Dependency and Discovery Manager
C) IBM Tivoli License Compliance Manager
D) IBM Tivoli Provisioning Manager
E) IBM Tivoli End Point Manager

2. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

A) Create one organization and different sites for the departments
B) Create an instance of IBM SmartCloud Control Desk for each department
C) Create an organization for each department
D) Create only one organization and one site for both departments

3. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) a customer relationship management system
B) knowledge-based systems
C) runbook automation
D) financial management

4. What is the main purpose of the IBM Tivoli Integration Composer product?

A) Monitoring as needed for selected asset inventory and system management tools
B) Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data
C) Quick identification of distributed hardware and software inventory
D) Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment

5. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
B) It identifies the key business units and teams supporting IT asset and service management processes.
C) It identifies the most important key business units using the IT asset and service management solution.
D) It provides an overview of the key business units which helps identify the unit managers to interview.

Solutions: