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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
B) Because the cost of infrastructure continues to rise as application complexity decreases.
C) Because IT departments have not invested in people, process, and technology skills enablement.
D) Because the application and infrastructure provide no foundation for end-to-end business service automation.

2. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) Release Management
B) License Management
C) Incident Management
D) Change Management
E) Service Catalog
F) Request Fulfillment

3. Which solution enables the deployment of highly virtualized environments for self-service cloud computing?

A) IBM SmartCloud Control Desk
B) IBM Tivoli Endpoint Manager
C) IBM Tivoli Provisioning Manager
D) IBM Tivoli Service Automation Manager

4. How can an incident management process provide value to the business?

A) to align people and processes for the delivery of service
B) to reduce the impact of service outages
C) to help control infrastructure cost when adding new technology
D) to enable users to resolve problems

5. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
B) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
C) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
D) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).

Solutions: