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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which process tool can be used to align ITIL processes with Tivoli products?

A) IBM Tivoli Unified Process
B) IBM Rational Unified Process
C) IBM Tivoli Educator Process
D) IBM Process Alignment Product

2. Which technique is used to classify how well a product or solution meets IT asset and service management requirements?

A) architecture analysis
B) business process analysis
C) gap analysis
D) SWOT analysis

3. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
B) It identifies the key business units and teams supporting IT asset and service management processes.
C) It identifies the most important key business units using the IT asset and service management solution.
D) It provides an overview of the key business units which helps identify the unit managers to interview.

4. How is it possible to extend IBM Tivoli Application Dependency Discovery Manager (TADDM) sensors to discover custom components?

A) Deploy additional agents which can be downloaded from the Integrated Service Management Library.
B) Perform field customizations using the database configuration application.
C) Read an existing data source such as a spreadsheet or file using the Tivoli Data Loader.
D) Use the TADDM Custom Server Extension.

5. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
C) IBM SmartCloud Control Desk for Managed Service Providers licenses
D) IBM SmartCloud Control Desk for Internal Service Providers licenses

Solutions: