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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?

A) Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are
B) Lead an exercise to define revenue the customer could gain from using remote experts on sales calls
C) Ask open ended questions about goals and impacts from challenges
D) Inform the customer of some statistics about their competitors, to get a reaction

2. Which individual is recommended as the author for a business case introduction?

A) The Account Manager, with support from the customer's IT organization
B) The System Engineer most familiar with the customer's infrastructure and technical environment
C) A project team individual with insight into the overall solution, financials and customer's current situation
D) The customer finance executive

3. A reference model provides value through which two features? (Choose two.)

A) Case examples across industry verticals
B) Mapping of issues to specific steps in a process flow diagram
C) Standard set of documentation
D) Structured approach to aligning business and IT
E) Diverse vocabulary to describe different situations

4. Which customer-provided sources would give you insight into a public company's recent financial condition?

A) A news article about a private company rumored to be an acquisition candidate for the customer
B) Supporting information from an RFP the company issued 12 months ago
C) Quarterly filings with the country financial securities government authority
D) A brochure that describes the company's history in innovation

5. Which is the recommended approach or activity for extending requirements analysis?

A) Communications planning
B) Business case development
C) Five whys technique
D) Personal elevator pitch

Solutions: