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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which statement about a "viewpoint" is true?

A) Viewpoints describe a stakeholder's preference and desired capability
B) For a viewpoint to be considered, you should confirm at least three stakeholders agree it is a top priority
C) A viewpoint and statement of requirements are equivalent in accuracy
D) Requirements can be met, while viewpoints reflect stretch goals that are more difficult to realize

2. Which is an example of 'solution benefits described in business terms'?

A) IT staff can be redeployed to projects delayed due to resource constraints
B) A new security policy can reduce risk of a cyber attack on the company's network infrastructure
C) A network upgrade can reduce outages by 10-15%
D) By using remote experts during selling, the customer can add $10M to quarterly revenue

3. When establishing a current view of your customer, which is an appropriate internal source of information?

A) Financial analyst forecasts of the company's revenue for the next 3 years
B) Service level agreements your firm helped to create, between the customer IT group and business units
C) Websites of partners in the customer's ecosystem
D) Article on the customer's new product line, published on an industry web site

4. Which is true regarding a first pass draft of the business case?

A) Include a baseline for major costs and benefits, as a starting point for deeper analysis
B) You should not include costs of services, because resources might not be available to deliver the project
C) Ask the customer to commit on a specific deployment schedule, so you can accurately identify the timing of rollout expenses
D) Only start thinking about the first draft once you have a full picture of deployment and transition costs

5. Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?

A) Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are
B) Lead an exercise to define revenue the customer could gain from using remote experts on sales calls
C) Ask open ended questions about goals and impacts from challenges
D) Inform the customer of some statistics about their competitors, to get a reaction

Solutions: