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Only need to practice for 20 to 30 hours

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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

A) 1 hour
B) 3 business days
C) 5 business days
D) 4 hours

2. A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

A) W9
B) 99
C) R9
D) 39

3. What action must always be performed before submitting a new DCF technote?

A) Check for duplicate items in CAST or the Technote Database.
B) Ask the customer if they agree to open a technote.
C) Forward the PMR to the BackEnd.
D) Install the DCF Item Creator application.

4. Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A) Contact BE by phone or using Sametime chat.
B) Fill in the "NEXT QUEUE" field with the FE feedback queue.
C) Increase the AQS set level up to 6.
D) E-mail BE notifying them of the upcoming customer PMR.

Solutions: