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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the purpose of the Owner ID field in a OneTeam PMR?

A) identify APAR number
B) clearly identifies the FrontEnd PMR owner
C) allow BE to find customer contract number
D) clearly identifies the BackEnd (BE) PMR owner

2. Where can content of a published Technote be found?

A) in CCWIN
B) in the Lotus Notes FrontEnd Support teamroom
C) in CAST
D) in RETAIN

3. When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

A) Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.
B) Taking Ownership and marking this in the Keyword 1 field of the PMR.
C) Write their name in the PMR text and explain that they are responsible for this PMR.
D) Taking Ownership and marking this in the Owner field of the PMR.

4. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) close the PMR adding NCDNS in the header to indicate non-problem PMR
B) contact the Country On-Site services team advising of the opportunity
C) open an Enhancement Request for each product in the portfolio
D) raise a new PMR for each application and environment and requeue appropriately

Solutions:

Question # 1 Answer: A

Question # 2 Answer: A

Question # 3 Answer: A

Question # 4 Answer: C