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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the taxonomy spreadsheet?

A) a list of all supported Component IDs for all Domain/Platform
B) a list of all Fastpath Component IDs for the Tivoli Domain
C) alist of all OneTeam Component IDs for the Tivoli Domain
D) a list of all supported Component IDs for the Tivoli Domain

2. Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A) Contact BE by phone or using Sametime chat.
B) Fill in the "NEXT QUEUE" field with the FE feedback queue.
C) Increase the AQS set level up to 6.
D) E-mail BE notifying them of the upcoming customer PMR.

3. An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

A) pass the call to next level of support to confirm fix
B) close the call advising of APAR details in next release
C) send customer APAR details and details of next release
D) send customer a closure request and details of APAR

4. What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

A) 1 hour
B) 3 business days
C) 5 business days
D) 4 hours

Solutions: