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IBM Information Management Front End Tools and Processes Sample Questions:

1. Which AQS level must be set in order to involve the BackEnd?

A) 1
B) 6
C) 2
D) 5

2. What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?

A) As soon as you are in the office, make sure that you tell everyone you are available now.
B) Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.
C) Make sure that Bluepages is always up to date with current contact information.
D) Make sure, all people have your mobile phone number, to contact you any time.

3. Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A) Contact BE by phone or using Sametime chat.
B) Fill in the "NEXT QUEUE" field with the FE feedback queue.
C) Increase the AQS set level up to 6.
D) E-mail BE notifying them of the upcoming customer PMR.

4. A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?

A) 69
B) 59
C) 89
D) 19

Solutions: