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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the main purpose of ECuRep?

A) It is the data repository for product Component IDs.
B) It is the data repository for manuals.
C) It is the repository for all customer PMR data.
D) It is the repository for product download.

2. Which version of VMWare can be installed on your local Windows machine?

A) VMWare Client
B) VMWare Thinkpad
C) VMWare Database
D) VMWare Server

3. When a FrontEnd engineer receives a PMR, which steps must always be taken?

A) The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.
B) The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.
C) The engineer must Code CT in the PMR and send the PMR to the work queue.
D) The engineer must take Ownership and then contact the customer.

4. Which User ID is required to access CCWIN?

A) IBM Intranet User ID
B) Lotus Notes User ID
C) RETAIN User ID
D) Windows Log-in ID

Solutions: