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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following items would commonly be on the agenda for a change advisory board (CAB)?
1.Details of failed changes
2.Updates to the change schedule
3.Reviews of completed changes

A) 1 and 3 only
B) 1 and 2only
C) 2 and 3 only
D) All of the above

2. What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

A) Customer services
B) Component services
C) Business services
D) Supporting services

3. Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

A) Internal
B) External
C) Service desk
D) Shared services unit

4. Which one of the following can help determine the level of impact of a problem?

A) Configuration management system (CMS)
B) Statement of requirements (SOR)
C) Definitive media library (DML)
D) Standard operating procedures (SOP)

5. How many people should be accountable for a process as defined in the RACI model?

A) Two - the process owner and the process enactor
B) Only one - the process architect
C) As many as necessary to complete the activity
D) Only one - the process owner

Solutions: