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EXIN ITIL V3 Foundation Sample Questions:
1. Which of the following is the BEST description of a Business Case?
A) The terms and conditions in an IT outsource contract.
B) A decision support and planning tool that projects the likely consequences of a business action
C) A portable device designed for the secure storage and transportation of important documents
D) A complaint by the business about a missed service level.
2. Which statement about Business Cases isTRUE?
A) Business Cases should focus on both the financial and non-financial impacts of the proposed projector service
B) Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support
C) Business Cases should focus on only the financial impacts of the proposed project to secure support and funding
D) Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets
3. Which of the following in NOT an objectives of the operations management function?
A) Delivering Operational improvements to achieve reduced costs.
B) Maintenance of status quo to achieve stability of day to day processes and activities
C) Swift application of skills to diagnose any IT Operations failures that occur
D) Management of the definitive media library (DML)
4. Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers
A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) All of the above
5. Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties
A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) All of the above
Solutions:
Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |