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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which option is MOST likely to considerably reduce service costs?

A) Provision of services using the shared delivery model.
B) The use of subcontractors.
C) Controlling Field Operations from the GD
D) Utilise best practice from NSN's PS Global Services.

2. A mobile customer that is reporting excellent growth and margin in an emerging market is complaining bitterly about the quality of voice services. Which options, which are all truthful, do you choose to inform the customer? Note: the customer is accountable for site acquisition.

A) The voice quality issue is due to some sites not being available before the project planned dates and recommend temporary sites are implemented to cover the gap.
B) The voice quality issue is not caused by NSN as it is a direct result of sites not being available before the planned date.
C) The voice quality issue is due to coverage problems that will improve over time.
D) The voice quality issue is the result of the rapid growth and it is recommended to slow down the growth rate.

3. Who is responsible to prepare the initial Project Plan for Gate 4 approval?

A) Tender Project Manager or Transition Manager.
B) Operational Delivery Team.
C) Bid Manager.
D) Operations Manager.

4. Which Network Operations process utilises the majority of resources?

A) Configuration Management.
B) Performance Management.
C) Alarm Monitoring
D) Fault Management.

5. What's the BEST way to ensure control of Operational Delivery scope?

A) Ensure complete and clear scope statement at Gate 5.
B) Having regular internal meetings with all stakeholders.
C) By reading the PTA and the lessons learned from previous projects.
D) Having regular meetings with customer and the CT F&C.

Solutions: