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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which two Network Operations processes play key roles in supporting Network Optimization?

A) Performance Management & Configuration Management.
B) Configuration Management & Fault Management.
C) Configuration Management & Technical Support.
D) Performance Management & Fault Management.

2. Which statements correctly describes Third Party Management?

A) Managing contracts where they are essential with partner organizations in order to provide outsourced service delivery to the customer.
B) Managing contracts and subcontracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
C) Managing essential contracts on behalf of the customer in order to provide the outsourced service delivery scope of services or to fully novate them.
D) Managing contracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.

3. In an NSN outsourced contract, which set of contractual exemptions regarding matters out of the control of NSN should be recommended?

A) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-Performance degradations caused by subcontractors
B) - Performance degradation caused by matters not approved by NSN
-Network downtime caused by Maintenance
-Issues due to misalignment of the customers third party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
C) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations due to lack of Capex Investment by the operator
D) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of NSN Internal OLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays

4. Under what circumstance could Technical support be provided by Care Engineers?

A) For any fault that cannot be resolved by Technical Support.
B) In all fault cases concerning 3rd party hardware issues.
C) In all circumstances where Care are co-located within the same location as Technical support.
D) Where the customer contract included care ESS or onsite support services.

5. Why is the Operations Model important for the Outsourcing business?

A) The Operations Model is a integrated approach including functions/organizations, processes, performance metrics (SLA/OLA), OSS systems and needed infrastructure topics to reduce costs and improve the service quality via standardization.
B) The Operations Model is based on a industry standard and reduces cost and improves the service quality via standardization.
C) The Operations Model describes processes to the detailed level needed to reduce costs and improve the service quality via standardization.
D) NSN is the only supplier in the market who has a standardized delivery model to reduce
costs and improve the service quality via standardization.

Solutions: