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Nokia SDM Certification - PS NSOP Sample Questions:

1. You are asked to improve the overall capability level of Fault Mgt managers. Which will achieve the BEST result?

A) Host a 'Boot camp' for FM in each region with an experienced OD to manage.
B) Host an annual FM Manager Development Program with a mixture of experts and other levels of competence from across the organization to run workshops focused on resolving real case issues.
C) Utilise the business line Centre of Excellence (COE) to set up a capability transfer workshop in each region.
D) Have FM Managers swap roles with others in the region.

2. In an NSN BOT Case, the NI Project Team has informed you, "The NwOPs Field Operations Manager", that a logistics delivery will be one week late further delaying the NSN roll-out which is well behind schedule. They are requesting your support, which is the BEST recommendation?

A) Tell NI to present a new roll-out plan to the customer and apologise for the delay which is outside of your control.
B) Tell NI to inform the customer of our options and ask them which they prefer.
C) Utilise the Operational spares to resolve the issue; but at the same time jeopardizing the operational network.
D) Use parts from low priority operational sites to ensure the high priority sites affected can be put on air.

3. What is the purpose of a Project Target Agreement for Network Operations?

A) 1) Full or partial agreement between the CT Head and the respective Operations Manager on the cost baseline and the contract terms at the end of the handover process. 2) Ops Mgr's formal confirmation that all relevant information from the Bid phase was handed over. 3) Release of the Bid team
B) 1) Agreement between the Operations Manager and the customer of the operational targets and the contract terms at the start of project execution 2) Formal approval from the customer that the Operations Manager proposed by NSN is considered acceptable from customer's perspective.
C) 1) Full or partial agreement between the Bid Manager and the relevant Operations Manager of the cost baseline and the contract terms at the end of the handover process 2) Operations Manager's formal confirmation that all relevant information from the Bid phase was handed over. 3) Release of the Bid team
D) 1) Agreement between the Operations Manager and his line manager of the targets relevant for Short Term Incentives 2) Operations Manager's confirmation that he is aware of and accepts his incentive relevant objectives.

4. What is the MOST effective way to convince the customer to agree to changes in contractual scope?

A) Request that customer does an industry benchmark.
B) Collect data and formulate supporting business case showing free services already delivered and material gap between contract scope and actual delivery.
C) Collect data and formulate supporting business case with tangible and comprehensive analysis of impact to the business case and profitability.
D) Request that NSN does an industry benchmark.

5. Which are the interfaces for the Performance Mgt function?

A) Configuration Management, Customer Account Team, Network Planning & Optimisation, Network Operations Management.
B) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Field Operations, Third party vendors.
C) Field Operations, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
D) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.

Solutions: