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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which BEST describes those people most suitable for Mentoring and Coaching NSN's Managers of outsourced service deliveries?

A) People who can communicate effectively and convincingly.
B) People that are expert in the Operations Model and it's workings.
C) People that have managed outsourced service deliveries for 5 years or more.
D) People with relevant experience and up-to-date knowledge of business practices for outsourced service delivery.

2. In setting up the Field Operations organisation in a Greenfield environment which BEST describes the 3 key drivers to consider?

A) Geography, Contract scope, GDC Location.
B) Technologies Deployed, Training Plan, Subcontractor SLA's.
C) Technologies Deployed, Training Plan, Outsourcing SLA's.
D) Geography, Technologies Deployed, Outsourcing SL

3. How would you ensure the GNOC has 24x7 management support?

A) Assign tasks and define process's Owners. Provide the Team Leaders with the right management contact names who might provide support in case needed. Delegate all the responsibility to them when you are present at the NOC.
B) Organize the shift by taking into account the experience of the Team Leaders and engineers. Ensure you have constant communication with the Team Leader in case it is necessary for you to manage the team.
C) Have Process Owners and/or Team Leaders take on escalation management roles and delegate some of your responsibilities to them to test their capability.
D) Ensure that the Team Leader knows all the managers who can support in case of escalation. Ensure in any case you can manage 24x7 all the management tasks assigned to you and ensure your availability.

4. When setting up the GDC team which BEST describes the key considerations?

A) Available OSS, Type of Network Elements, Processes to be implemented.
B) Available Skills, Processes to be implemented and Contractual Scope & SL
C) Processes to be implemented, Available OSS, Security to be implemented.
D) Contractual Scope & SLA, Available OSS, Processes to be implemented.

5. What is the usual way to address potential contractual risk?

A) Refuse to accept or transfer to third party.
B) Perform a SWOT analysis
C) Implement the mitigation plan.
D) Create a contingency reserve.

Solutions: