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Nokia SDM Certification - PS NSOP Sample Questions:

1. How would you ensure the GNOC has 24x7 management support?

A) Assign tasks and define process's Owners. Provide the Team Leaders with the right management contact names who might provide support in case needed. Delegate all the responsibility to them when you are present at the NOC.
B) Organize the shift by taking into account the experience of the Team Leaders and engineers. Ensure you have constant communication with the Team Leader in case it is necessary for you to manage the team.
C) Have Process Owners and/or Team Leaders take on escalation management roles and delegate some of your responsibilities to them to test their capability.
D) Ensure that the Team Leader knows all the managers who can support in case of escalation. Ensure in any case you can manage 24x7 all the management tasks assigned to you and ensure your availability.

2. What is NOT a risk response strategy?

A) Avoid.
B) Transfer.
C) Report.
D) Accept.

3. When is the right moment to freeze the project scope considering the case life cycle?

A) At Disengagement.
B) During operational delivery.
C) During the Handover from business acquisition to project delivery phase (Gate 6 - PTA).
D) Before Gate 4.

4. Customer is responsible for Network Planning but the quality of the Datafill is poor and requires NSN to use own resources to make revisions. What is the BEST way to manage this additional scope for the project?

A) Use the information that comes from the Customer as it is, even if the quality is bad, because the Customer has full responsibility on that.
B) Stop integrations until Customer provides a correct Datafill that can be used.
C) Recommend to the customer how the quality of the Datafill could be improved and agree with customer how to proceed with Implementation. Inform CT of a potential up selling opportunity for Network Planning Services.
D) If the corrections to the Datafill are not too many, make the changes and move on with the Rollout.

5. After major software upgrade on an RNC in a mobile network, the Performance Mgt Team has analysed the Performance Mgt data and has noticed a trend of call set-up failures, who now needs to be informed with the MOST urgency?

A) Configuration Management and Fault Management.
B) Configuration Management and Care.
C) Configuration Management and Network Planning & Optimisation.
D) Network Planning & Optimisation and Care.

Solutions: