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Nokia SDM Certification - PS NSOP Sample Questions:

1. In an outsourcing deal what activity is the assessment and verification of all customer information relevant for NSN to build its technical and commercial solution for a deal prior to contract signing?

A) Discovery Period.
B) Contract Negotiation.
C) Due Diligence.
D) Joint Evaluation.

2. In the Operations Model What are the Function set groups of the performance team?

A) Performance Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
B) Performance Monitoring & Reporting; Security Administration; Network & Service Performance Assurance.
C) Alarm Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
D) Performance Monitoring & Reporting; Performance Administration; Documentation & Data Integrity.

3. In which phase of the delivery MUST the Operations Manager report and negotiate changes in the scope of work?

A) During disengagement.
B) When the Customer requests quotation for a new scope of work.
C) When the total amount of the Changes start to impact the project final Gross Margin.
D) During project execution and in agreement with CT's strategy towards the Customer.

4. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?

A) Execute but only with formal approval of the Operations Business Manager.
B) Execute if there is a risk to harm the customer satisfaction.
C) Initiate the Change Management Process.
D) Execute if the task will not have a significant impact on the cost baseline and keep customer happy.

5. What statement BEST describes the correct solution when developing a new Field Operations organization?

A) Subcontracting high volume work to reduce costs, People located at home, Spare Parts located to meet SLA requirements 24x7.
B) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
C) Subcontracting non Telco work, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
D) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located with Field Personnel.

Solutions: