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Nokia SDM Certification - PS NSOP Sample Questions:

1. You are the on call Technical Support Engineer. Fault Management has escalated all of the
following TT's to Tech Support 1) An isolated BTS Outage impacting a VIP corporate client, Customer CTO is demanding a report.
2) Critical alarm on an MGW serving the major city's airport
3) Critical Node alarm showing LOS on 1 fibre of a protected fibre ring.
What is the correct prioritisation order?

A) 1: MGW, 2: FIBRE LOSS, 3: CTO REPORT.
B) 1:FIBRE LOSS, 2: MGW, 3:CTO REPORT.
C) 1:CTO REPORT, 2:MGW, 3:FIBRE LOSS.
D) 1:CTO REPORT, 2:FIBRE LOSS, 3:MGW.

2. What are the correct planning horizons for short-term and long-term resource planning?

A) Short-term: 2 weeks, long-term: 6 months.
B) Short-term: 4 weeks, long-term: 8 months.
C) Short-term: 8 weeks, long-term: 13 months.
D) Short-term: 12 weeks, long-term: 12 months.

3. What are the MOST critical requirements in Field Operations to ensure performance quality?

A) Planning maintenance 24x7 and having people available.
B) Ensuring there is a WFM system in place.
C) Meeting response times with suitably qualified and resourced people for assigned Work Orders.
D) Making sure there are sufficient people and spare parts to fix faults.

4. A Network Operations delivery is experiencing difficulties in the SLA compliance of one of its key Field Ops Subcontractors. It has been estimated by the operations team that, if the subcontractor breaches the MTTR SLA in the next reporting period, NSN will incur $10,000 in penalties. The probability of the subcontractor breaching the SLA is 50 %, based on the fact that this has happened before. What is the expected monetary value of this risk event occurring?

A) $2,500.
B) $10,000.
C) $5,000.
D) $20,000.

5. Serious flood damage in a major city has resulted in a completely cut off mobile network. Contractually this is 'Force Majeur' and no SLA's are effected in contractual terms. What is your priority recommended course of action?

A) Start repairing sites once power is restored with priority given to sites generating highest income.
B) Prepare a plan for the customer detailing the extent of the damage and actions/costs to repair.
C) Use spare generators to get priority sites safely back on air as soon as possible.
D) Have a special team ready to start checking all sites to ensure they are safe.

Solutions: