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Nokia SDM Certification - CARE Sample Questions:
1. What basic services are included in SW Maintenance
A) Trouble Resolution, Technical Query, Care Management.
B) Emergency Support, Trouble Resolution, Technical Query.
C) Trouble Resolution, Technical Query, SW Update.
D) Trouble Resolution, Technical Query, Technical Support.
2. What is the PRIMARY reason for the Care Program Manager to be involved in the tendering phase?
A) To support offer tailoring by giving insight into existing customer needs.
B) Give background information on customer needs and to ensure that the Care services requirements are met.
C) To ensure commitment to the implementation schedule, resource requirements, rollout & other plans.
D) To provide a more hands-on approach to the offer.
3. Who needs to agree on the Care Plan?
A) Head of Care in region and Care Program Manager.
B) Care Program Manager and CT Head.
C) Customer and CT Head.
D) Care Program Manager and Customer.
4. During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?
A) Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.
B) Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
C) Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
D) Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
5. What does SOX compliancy mean for an expired contract?
A) There is a legal requirement to gain written approval to continue service delivery without a valid contract in place.
B) SOX compliancy means that if the customer is listed on the stock exchange and has failed to issue a PO towards NSN, Care needs to inform higher management without delay.
C) SOX compliancy means that NSN is obliged to deliver services only if there are no significantly (>3 months) overdue payments from the customer.
D) It is a legal requirement to gain written approval to continue service delivery if NSN neither has a contract nor a PO in place.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
