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Nokia SDM Certification - CARE Sample Questions:

1. A Care Program Manager has to enable a customer's NOLS access. Who has to be involved?

A) This can be done by the Care Program Manager alone.
B) F&C and the CT must be involved.
C) Legal and NOLS support is required to set up a separate agreement.
D) This is an administrative task handled by NOLS support.

2. The forecast for the half-year fluctuates a lot each period, but the Care service level is stable. One way to improve the forecasting is:

A) increase the number of Sales Packages in NELLE, especially for sales.
B) stop interfering with the demand plans made by the Controller and let them take full charge of the forecasts.
C) forecast external and internal subcontracting in the month when the cost will be registered, not when the work is performed.
D) fine-tune the parameters in NELLE for invoicing, revenue recognition and payment.

3. In which documents are the Care service level commitments with the customer officially stated?

A) Account plan.
B) Care Agreement.
C) Project Plan.
D) Care Plan.

4. The largest impact on the SPC rate comes from:

A) the utilization ratio.
B) management overhead.
C) the total headcount.
D) internal allocations.

5. What characterizes good forecasting?

A) The resource estimate is no more than 10% above the actual requirements, to ensure availability.
B) It is done independently by the Controller who then gets the financial parameters exactly right.
C) The estimate for the profit does not fluctuate, unless the business changes.
D) All resources are forecast as one monthly total, to keep the process simple and efficient.

Solutions: