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Nokia SDM Certification - CARE Sample Questions:

1. When can the Care Plan be shared with the Customer?

A) Only a customised version can be occasionally shared - without confidential information.
B) The Care Plan is an internal document and should not be available to customer.
C) The Care Plan should always be shared with the customer.
D) The CaPM needs to receive permission from management before sharing the Care Plan with the customer.

2. A contract is about to expire but there is already a PO for the next year from the customer. Is there a need for CSDA?

A) Yes, CSDA is still needed because the contract is not signed. It means NSN is legally still vulnerable and management needs to grant written approval to acknowledge the higher risk.
B) Yes, NSN needs to send a CSDA to inform higher management that a contract expired but delivery continues as the PO is in place.
C) No, because PO is in place and invoicing is uninterrupted. After getting the written consent of the CT head and F&C Controller, contract prolongation in CDB is the next step and delivery continues.
D) No, because CSDA is to ensure that NSN doesn't deliver services without money. If there is a PO already in place before expiration, the CaPM just updates the contract end date.

3. What is the basic cost management requirement for a CAPM?

A) Not to take any risks.
B) Know the approval processes.
C) Know where to find the best resources.
D) Not to exceed the cost base-line.

4. In which document are the methods of working between PS and Care defined?

A) Care Internal Monthly Report.
B) Care Services - Professional Services Technical Support Co-operation Model.
C) Care Plan.
D) CaPM Handbook.

5. If a CSDA gets declined, how much notice should be given to a customer that services will terminate?

A) 30 calendar days.
B) CT Head decides.
C) 30 working days.
D) 10 working days.

Solutions: