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Nokia SDM Certification - CARE Sample Questions:

1. What characterizes good forecasting?

A) The resource estimate is no more than 10% above the actual requirements, to ensure availability.
B) It is done independently by the Controller who then gets the financial parameters exactly right.
C) The estimate for the profit does not fluctuate, unless the business changes.
D) All resources are forecast as one monthly total, to keep the process simple and efficient.

2. Which fields are not editable in CDB after submission to SAP? If the following fields are incorrect, contract creation needs to be repeated in CDB and SAP alike:

A) Contract start and end date, SLA and service items.
B) Sales organisation, distribution channel and payment terms.
C) Service Items, Purchase Order numbers and total contract value.
D) CaPM; F&C and CT head contact details.

3. During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?

A) Comment in the report that there have been wrong allocations.
B) Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.
C) Ask the CT head to support in finding and correcting possible reasons.
D) Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.

4. Who should be the responsible person in NSN to send the expiry notice letter of the Care Contract to the Customer?

A) CT F&
B) Account Manager.
C) CT Head or Account Manager.
D) Care Program Manager.

5. Who approves free of charge services included in the Care Contract?

A) Sales Director.
B) Head of CT after consulting Sales Director.
C) Care Program Manager.
D) Depending on NSN policy regarding discounts the person may vary.

Solutions: