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Nokia SDM Certification - CARE Sample Questions:
1. What are the CaPM responsibilities regarding cost management?
A) To support the CT Head in her/his cost monitoring activity.
B) To support the F&C Controller in her/his cost monitoring activity.
C) To monitor costs on a periodic basis and initiate corrective actions as needed.
D) To review the actual financial data against the estimated figures and report it to the CT Head.
2. What is the most relevant element to be analyzed when performing a risk analysis of the Service Level commitment with the Customer?
A) Competitors' Service Level offering.
B) The internal NSN service delivery capability.
C) Installed Base value.
D) Customer Network topology.
3. In which of the following situations can a company show profit at the same time as cash is decreasing?
A) When Work-in-Progress is increasing rapidly.
B) When Work-in-Progress is invoiced and released as cost.
C) The company invoices and records sales, but the customers do not pay.
D) Depreciation is much higher than amortization rates.
4. What is the PRIMARY reason for the Care Program Manager to be involved in the tendering phase?
A) To support offer tailoring by giving insight into existing customer needs.
B) Give background information on customer needs and to ensure that the Care services requirements are met.
C) To ensure commitment to the implementation schedule, resource requirements, rollout & other plans.
D) To provide a more hands-on approach to the offer.
5. SI provides a SW Remedy Service. Of what modules is the SW Remedy Service composed?
A) The modules are exactly the same as those included in CarE.Software Maintenance Service, except that SW Remedy Service also includes 3rd party application support.
B) SW fault management for customization, impact analysis and 3rd party application support.
C) Previous + remote emergency support.
D) Help Desk for customization, SW fault management for customization, and impact analysis.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
