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Nokia SDM Certification - CARE Sample Questions:

1. During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?

A) Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.
B) Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
C) Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
D) Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.

2. Which of the Care Service Cancellation process tasks is NOT under Care Program Manager responsibility?

A) Ensuring with local CLicS Key User that the Customer's users are removed from CLicS role management.
B) Care contract closing in Contract Database.
C) Communication of changes related to customer's HWS services through the HWS organization and collaborators.
D) Identifying related 3rd party vendor support agreements.

3. The following action must take place if NSN are not SOX Compliant:

A) NSN will be fined 2.5 times the annual value of the contract.
B) CT Head will be dismissed from NSN with 30 days notice.
C) We must receive a Customer Purchase Order within 5 working days.
D) A new Contract signed and Customer Purchase Order issued as soon as possible.

4. Who should be the responsible person in NSN to send the expiry notice letter of the Care Contract to the Customer?

A) CT F&
B) Account Manager.
C) CT Head or Account Manager.
D) Care Program Manager.

5. A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?

A) Warranty Standard contract.
B) Warranty Extended contract.
C) Care Agreement.
D) 1st Warranty Standard and Warranty Extended for the next 2 years.

Solutions: