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Nokia SDM Certification - CARE Sample Questions:

1. What are the 3 Care SWS portfolio segments?

A) Active Network Assurance (ANWA), Software Evolution & Expertise (SEE), Life Extender (LE) Services.
B) Active Network Assurance (ANWA), Preventive Services, Launch Support services.
C) There are only two portfolio segments in Care SWS: Active Network Assurance (ANWA), Software Evolution & Expertise (SEE).
D) Active Network Assurance (ANWA), Software Evolution & Expertise (SEE) and Multi Supplier Support (MSS).

2. In the handover from Delivery to Care, which of the following is NOT a task for the Care Program Manager?

A) Inform and train the customer about the NSN Care service delivery processes and practices.
B) Ensure that the Care Plan is created, communicated and agreed with customer.
C) Make sure that the customer has accepted the network elements with acceptance certificates.
D) Organize site access for NSN maintenance personnel.

3. Where does the information on required engineering resources' competence levels in CTs comes from?

A) Product Lines provide the information based on product roadmaps and expected service activities.
B) Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.
C) Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.
D) Product Managers define the need based on sales plans and product roadmaps.

4. What is the base-line against which we track Care profit?

A) As-sold total contract profitability.
B) Annual plan.
C) ATP.
D) Previous LE.

5. How many milestones (gates) are defined in the contract renewal process?

A) 6
B) 7
C) 4
D) 3

Solutions: