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HP Imaging and Printing Sales Fundamentals Sample Questions:

1. What is the difference between HP ColorSphere Print Cartridges and other brands or remanufactured print cartridges?

A) HP ColorSphere Print Cartridges contain up to 70% of the imaging system.
B) Remanufactured print cartridges print faster
C) HP ColorSphere Print Cartridges are less expensive.
D) There is no difference.

2. What is the role of the reseller during the support stage of the technology lifecycle?

A) to provide training for end users and address operation issues
B) to determine how to redeploy devices
C) to monitor usage and to notify managers if users abuse their printing privileges
D) to cross-sell additional accessories and service

3. How many pages is a mid-volume scanner capable of handling?

A) 1000 pages per day
B) 3000 pages per day
C) 2000 pages per day
D) 4000 pages per day

4. Which question is a typical cross-selling phrase?

A) Would you like to add an HP Care Pack to your HP MFP?
B) Would you benefit from a single-function device instead of an MFP?
C) Would you benefit from increasing the number of MFPs in your fleet?
D) Would you benefit from a duplex model?

5. What is likely to happen when a business customer begins using more color in the marketing documents that they send to customers?

A) decreased response from customers
B) decreased costs of printing marketing documents
C) increased costs of mono printing
D) increased response from customers

Solutions: