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HP LaserJet Solutions Sample Questions:

1. Which connectors are associated with HP printers? (Select two.)

A) BNC
B) SCSI 2
C) Jetlink
D) Foreign Interface Harness (FIH)

2. Which color gamut is used in the color printing process?

A) Intensity
B) RGB
C) CMYK
D) SWOP

3. How can customers confirm that their print job has been sent to a specific printer?

A) by right-clicking the printer icon and selecting See what's printing
B) by right-clicking the printer and selecting Properties
C) by right-clicking the printer icon and selecting Printing Preferences
D) by double-clicking the printer icon on the desktop

4. Certpaper.com has a Color LaserJet 1500 printer with no tool box installed on the PC. The printer has stopped working and the 'Go', 'Ready' and 'Attention' lights are on steady. What would you do to identify the cause?

A) Have the customer installs the drivers and check their status.
B) Have the customer installs the Toolbox to check the error.
C) Have the customer press and hold the 'Go' and 'Job Cancel' buttons to check the secondary error code.
D) Inform the customer that they will not be able to check the issue and help them schedule a tech to come and isolate the issue.

5. What does ETB Alienation do? Select THREE.

A) causes uneven print density; it can be caused by excessive transfer current
B) reduces print quality problems
C) causes uneven print density; it is a symptom of worn gears or improper gear mesh
D) increases the life of color supplies
E) moves the C, M and Y transfer rollers away from the drums for black & white prints

Solutions: