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HP Selling HP Printing and Computing Services Sample Questions:

1. What makes selling services attractive to sales representatives?

A) Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
B) Sales representatives earn additional income on sales related to contractual services.
C) Corporate Enterprise and Public Sector customers frequently insist on purchasing services
D) Sales representatives are entitled to personal discounts.

2. Which statement is true about selling services?

A) Usage and Care services are less profitable than selling the hardware alone.
B) Consumers do not want to buy services because they are only interested in hardware.
C) The Global Services market is not growing.
D) Consumers represent more than 85% of the total growth through 2014.

3. Which statement is true about Service Lines?

A) R4 Commercial support covers all business levels for workgroup printers.
B) All services lines are available for consumers who buy contractual services.
C) The R7 computer support line is available for consumers
D) R4 Commercial support is only available to Small and Medium Business (SMB).

4. What is the purpose of the HP Services portfolio?

A) to increase hardware refreshes in the business sector
B) to extend the life of Printing and Personal Systems
C) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
D) to increase the cost of total services

Solutions: