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HP Selling HP Printing and Computing Services Sample Questions:

1. Which areas do the HP Care Pack services cover for consumers?

A) Care services only
B) Deployment, Usage, and Care
C) Usage with HP Smart Friend only
D) Configuration, Usage, and Care

2. Which benefits can partners derive from selling and delivering HP services rather than their own services? (Select two.)

A) Partners can minimize costs with labor refunds for the services delivered on behalf of HP
B) Partners pay lower list prices on product line (only printer and computer) in scope
C) Partners receive a percentage of the rebate payment on their sales.
D) Partners receive extra rebates on all HP equipment sold.

3. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Premium Services
B) Data Protection
C) Preventative Maintenance Kit Replacement
D) Defective Media Retention

4. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) the value of user advisory and premium services
B) safeguarding mobile workers against accidental damage protection
C) safeguarding their business with limited or no IT staff
D) online backup and antivirus protection

Solutions: