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HP Selling HP Printing and Computing Services Sample Questions:

1. Which devices are covered by K2 Graphics support service line (printing)?

A) HP Entry level Inkjet printers
B) Corporate, Enterprise and Public sector HP Laserjet printers
C) HP Designjet printers
D) HP Tablets and Slates

2. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners selling HP hardware will be able to deliver their own branded services.
B) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
C) Partners start accumulating rebates with their first services sale.
D) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware

3. Which statement is true about selling services?

A) Usage and Care services are less profitable than selling the hardware alone.
B) Consumers do not want to buy services because they are only interested in hardware.
C) The Global Services market is not growing.
D) Consumers represent more than 85% of the total growth through 2014.

4. Which statement is true about Service Lines?

A) All Printer Services lines are available for consumers who buy contractual services
B) R4 Commercial support is only available to Small and Medium Business (SMB).
C) MG support covers all business levels for Printing Systems.
D) The MG computer support line is available for consumers

Solutions: