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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. You have decided to forward a message to the next support level. What should you include in the message? (Choose two)

A) Username and password in your internal message notice.
B) Only your known SAP notes.
C) The steps which you performed to reproduce the issue.
D) All information you have - except User and Password.

2. Which information can be stored in the SAP Solution Manager system? (Choose two)

A) Customer data for customer relationship management (CRM)
B) Service level information
C) Incident and problem information
D) Finance data

3. You receive a customer message where several issues are reported. What will be your next step?

A) Ask your colleagues for processing this message.
B) Solve all issues in the message, because it is beneficial for the customers to report several issues in one message.
C) Kindly ask the customer to separate the issues, that is, create one message for each issue.
D) Start message processing without contacting the customer.

4. Which of the following tools can be used to analyze where in an ABAP program a message has been raised? (Choose two)

A) Message maintenance (SE91)
B) ABAP debugger
C) Message server
D) Business Server Pages

5. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?

A) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
B) You can analyze the currently processed statement using ST04 - detailed analysis.
C) You can analyze the currently processed statement by starting the SQL-Trace (ST05).

Solutions: