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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. What should the partner do when it receives a message from a customer end user?
A) Undertake the support level 1 and 2 tasks of primary support services.
B) Recommend to the end user to wait for the next SAP release.
C) Forward the message to SAP and advise the end-user of the current situation.
2. Assume your SAP Note Search yielded a very large number of results. Which of the following criteria are possibilities for narrowing down the search? (Choose two)
A) The customer name as a search term
B) More search criteria
C) Fewer search terms
D) More search terms
3. What does Initial Reaction Time (IRT) mean for SAP? (Choose two)
A) SAP will give a qualified response within a defined time.
B) The time needed to display report data when running the report for the first time.
C) The time taken to respond to priority 1 (very high) messages.
D) The time a computer needs to get ready for work.
4. What will happen if the system field sy-subrc is set to 0 after execution of an ABAP command?
A) The system will continue with the next statement in the ABAP program.
B) The system will raise an exception.
C) The system will create a shortdump and terminate the ABAP program.
D) The system will raise an ABAP message.
5. What is the function of the F1 key? (Choose two)
A) Display an explanation of a field's uses.
B) Display a list of possible input values.
C) Display detailed technical information on a field.
D) End the session you are in.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,D | Question # 3 Answer: A,C | Question # 4 Answer: A | Question # 5 Answer: A,C |
