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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What is Product Support Hierarchy in SAP environment used for? (Choose two)

A) It is part of the Service Level Agreement.
B) It is a view on the Application Component Hierarchy.
C) It is a powerful instrument in organization and reporting within Product Support.
D) In SAP, a product hierarchy is used for pricing.

2. You have picked a message from the queue. What will be your next steps? (Choose two)

A) Get a thorough understanding of the issue from the information given in the message.
B) Ask the customer for user and password.
C) Try to guess what the customer 'might' want to have.
D) Search for notes and confirmed messages.

3. Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)

A) Within the transaction for message processing.
B) Only a customer can create a message.
C) Call transaction CRMD_ORDER.
D) The message processor has to call SE80.

4. Which of the following scenarios are supported by SAP Solution Manager? (Choose two)

A) Service Desk
B) Service Marketplace
C) Solution Monitoring
D) Backup and Recovery

5. Which tool of the ABAP Workbench do you use to create global date types and database tables?

A) Screen Painter
B) Data Dictionary
C) ABAP Editor

Solutions: