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IBM System x Server Family Technical Support V1 Sample Questions:

1. A System x prospect is very concerned about downtime and ask for the ability to hot swap internal drives. Which of the following blade servers offer hot swap internal hard drives?

A) HX5
B) HS21
C) HS23
D) HS22V

2. A retail customer wants to identify the system firmware version information on several IBM System x servers, and apply updates as required from a central location. Which IBM tool provides this capability?

A) IBM Systems Director
B) Tivoli Provisioning Manager for OS Deployment
C) ServerGuide
D) ServerProven

3. A customer plans to connect two x3850 X5 systems together for scalability using QPI cables, but first they must update the UEFI, IMM, FPGA, and DSA preboot firmware levels on both systems to the same level or to the minimum levels recommended. Which of the following tools is the preferred method to display the installed firmware levels and maintain future updates on each system?

A) ToolsCenter Bootable Media Creator
B) ToolsCenter UXSPI
C) ServerGuide
D) Advanced Settings Utility

4. A new IBM System x customer is implementing a consolidation strategy from a variety of competitive x86 servers and blades. The technical expert has developed a strong working relationship with the CFO who is acting as CIO. Which of the following is the minimum content of the customer support plan?

A) A list of all equipment, and software previously installed
B) A single contact number for resolution of any issues
C) A list of contact numbers
D) A copy of all previous contracts

5. A new IBM x3650 M4 customer has experienced support issues with problem resolution from their previous vendor. The biggest problem was with Microsoft Exchange failing intermittently. Which of the following should the technical specialist suggest to assist the customer?

A) IBM Hardware Standard Warranty
B) RTS ServicePac for Applications
C) Techline
D) Tivoli Provisioning Manager

Solutions: