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最新的 HDI World wide Certification HD0-200 免費考試真題:

1. Which two business needs must be considered when allocating priorities? (Choose two)

A) Service level agreement commitments.
B) The customers location.
C) The impact on the business.
D) The customers status.

2. Which is the responsibility of a system administrator in a large corporate environment?
(Choose 1)

A) Database installation
B) Operating system upgrades
C) Network capacity planning
D) Application capacity planning

3. Which three actions should be taken when implementing a change? (Choose three)

A) Designing a change around existing staff capabilities.
B) Testing the change in a controlled environment.
C) Seeking buy-in from stakeholders.
D) Identification of potential risks.

4. What are the two most important characteristics of successful teams? (Choose 2)

A) They have individual responsibilities to which they work exclusively.
B) They are given challenges to meet and are rewarded effectively.
C) There are many different personalities and skills.
D) They always make all decisions together.

5. What are two of the best ways to demonstrate confidence when on the telephone with a customer? (Choose 1)

A) Using a confident tone, tell the customer you are new to the desk and are transferring their call.
B) Using a confident tone, ask the customer to call a 2nd line team, and provide their telephone number.
C) Using a confident tone, tell the customer that you are unable to help them until tomorrow.
D) Using a confident tone, tell them you dont have a resolution for their incident yet but you are finding out by using the knowledgebase.

問題與答案：