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最新的 HDI World wide Certification HD0-200 免費考試真題:

1. What are two key reasons that can cause a team to fail? (Choose two)

A) The team is cross-functional.
B) The team has clear objectives.
C) The team has multiple locations.
D) The team lacks management support.
E) The team has insufficient time allocated for team activities.

2. Which question should you ask to best assess a customer's experience and knowledge level? (Choose 1)

A) What is the error code you see?
B) Have you ever had this error before?
C) What were the circumstances that led to this situation?
D) Have you spoken with the systems administrator?

3. Which two business needs must be considered when allocating priorities? (Choose two)

A) Service level agreement commitments.
B) The customers location.
C) The impact on the business.
D) The customers status.

4. What is the most effective method for ticket monitoring? (Choose 1)

A) Service Level Agreements.
B) Monthly Change reports.
C) Follow up calls or surveys.
D) Live service observations.

5. You are speaking to a customer who has an incident that requires you to perform further research before you can apply a resolution. You document the situation and the impact.
What is the best action to take next? (Choose 1)

A) Explain to the customer what will happen next.
B) Ask your team colleagues to concentrate on this problem with you.
C) Develop a multi-functional team to address the situation.
D) Close the call.

問題與答案：