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最新的 HDI World wide Certification QQ0-301 免費考試真題:

1. What are two standard operational metrics for Change management?
(Choose 2)

A) How many RFCs have been submitted over a period of time.
B) How many CAB members attended meetings over a period of time.
C) How many RFCs have been discussed over a period of time.
D) How many RFCs have been rejected over a period of time.

2. What is the primary benefit of IT Service Continuity Management in a disaster situation?
(Choose 1)

A) Effective recovery of business systems.
B) Meeting regulatory requirements.
C) Lower future insurance premiums.
D) Improved management of risk and resources.

3. You manage an internal Service Desk and are about to roll out a major project.
Call volume is expected to increase as a result and you are looking for outside help from another organisation.
You require the organisations staff to work on your site. What best describes the solution you are considering? (Choose 1)

A) Insourcing.
B) Off-site outsourcing.
C) On-site outsourcing.
D) Recruiting. rialZ br

4. What are two key objectives of the IT change management process?
(Choose 2)

A) To ensure a standard approach to changes is utilised.
B) To ensure changes are processed efficiently.
C) To ensure that all changes are processed rapidly.
D) To ensure that changes are approved on a basis of cost.
E) To ensure the customers are unaware of changes.

5. You have been tasked with conducting a SWOT analysis of the Service Desk.
What is the best description of what you will be required to do? (Choose 1)

A) Identify its size, wants, outages and tactics.
B) Identify its successes, weaknesses, opportunities and threats. nArialZ br
C) Identify its strengths, wants, organisation and threats.
D) Identify its strengths, weaknesses, opportunities and threats.

問題與答案：