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最新的 EXIN ITIL ITILFNDv4 免費考試真題:

1. What are the ITIL guiding principles used for?

A) To direct and control an organization
B) To help an organization make good decisions
C) To identify activities that an organization must perform in order to deliver a valuable service
D) To ensure that an organization's performance continually meets stakeholders' expectations

2. When should a full risk assessment and authorization be carried out for a standard change?

A) When the procedure for the standard change is created
B) When an emergency change is requested
C) Each time the standard change is implemented
D) At least once a year

3. What is the primary focus of business capacity management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Review of all capacity supplier agreements and underpinning contracts with supplier management
C) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

4. Which processes are responsible for the regular review of underpinning contracts?

A) Supplier management and service level management
B) Availability management and service level management
C) Supplier management and change management
D) Supplier management and availability management

5. Which statement about outcomes is CORRECT?

A) Outcomes are one or more services that fulfill the needs of a service consumer
B) Service providers help service consumers achieve outcomes
C) Helping service consumers achieve outcomes reduces service provider costs
D) Outcomes help service consumers achieve outputs

問題與答案：