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最新的 EXIN ITIL ITILFNDv4 免費考試真題:

1. Which statement about costs is CORRECT?

A) Costs imposed on the consumer are costs of service utility
B) Costs imposed on the consumer are costs of service warranty
C) Costs removed from the consumer are part of service consumption
D) Costs removed from the consumer are part of the value proposition

2. Which two statements about an organization's culture are CORRECT?
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A) 1 and 4
B) 2 and 3
C) 3 and 4
D) 1 and 2

3. What are the three phases of 'problem management'?

A) Problem analysis, error identification, incident resolution
B) Problem identification, problem control, error control
C) Problem logging, problem classification, problem resolution
D) Incident management, problem management, change control

4. How should the workflow for a new service request be designed?

A) Leverage existing workflows whenever possible
B) Avoid workflows for simple service requests
C) Use different workflows for each type of service request
D) Use a single workflow for all types of service request

5. Which statement about metrics is CORRECT?

A) Technology metrics can be used to determine the overall health of a process
B) Process metrics can be used to measure end-to-end service performance
C) Technology metrics can be used to measure component performance and availability
D) Process metrics can be used to measure the utilization of a supplier's network

問題與答案：