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最新的 EXIN ITIL ITILFNDv4 免費考試真題:

1. How does information about problems and known errors contribute to 'incident management'?

A) It removes the need for collaboration during incident resolution
B) It enables the reassessment of known errors
C) It removes the need for regular customer updates
D) It enables quick and efficient diagnosis of incidents

2. In which two situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

A) 1 and 4
B) 2 and 3
C) 3 and 4
D) 1 and 2

3. Which two statements about an organization's culture are CORRECT?
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A) 1 and 4
B) 2 and 3
C) 3 and 4
D) 1 and 2

4. Which guiding principle recommends standardizing and streamlining manual tasks?

A) Collaborate and promote visibility
B) Focus on value
C) Optimize and automate
D) Think and work holistically

5. Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

A) Progress iteratively with feedback
B) Keep it simple and practical
C) Focus on value
D) Think and work holistically

問題與答案：