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最新的 EXIN ITIL ITILFND_V4 免費考試真題:

1. Which guiding principle helps to ensure that better information is available for decision making?

A) Keep it simple and practical
B) Collaborate and promote visibility
C) Optimize and automate
D) Think and work holistically

2. In which two situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

A) 1 and 4
B) 2 and 3
C) 3 and 4
D) 1 and 2

3. When should a change request be submitted to resolve a problem?

A) As soon as the analysis of the frequency and impact of incidents justifies the change
B) As soon as the analysis of cost, risks and benefits justifies the change
C) As soon as a workaround for the problem has been identified
D) As soon as a solution for the problem has been identified

4. Which statement about outcomes is CORRECT?

A) An outcome is a tangible or intangible activity
B) An output can be enabled by one or more outcomes
C) Outcomes are how the service performs
D) An outcome can be enabled by more than one output

5. Which is an objective of the design coordination process?

A) To produce service design packages and ensure they are handed over to service transition
B) To gather and document new service level requirements from the customer
C) To assess and evaluate all changes and their impact on service designs
D) To document the initial structure and relationship between services and customers

問題與答案：