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最新的 EXIN ITIL ITILFND_V4 免費考試真題:

1. Which describes normal changes?

A) Changes that must be implemented as soon as possible
B) Changes that need to be scheduled and assessed following a process
C) Changes that are typically initiated as service requests
D) Changes that are low-risk and pre-authorized

2. Which process is used to compare the value that new services offer with the value of the services they have replaced?

A) Capacity management
B) Service portfolio management
C) Service catalogue management
D) Availability management

3. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

A) customers
B) CIs
C) suppliers
D) assets

4. Which statement about the steps to fulfill a service request is CORRECT?

A) They should include incident handling
B) They should be complex and detailed
C) They should be well-known and proven
D) They should be brief and simple

5. Which statement about emergency changes is CORRECT?

A) Emergency changes should be authorized and implemented as service requests
B) The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
C) Emergency changes must be fully documented before authorization and implementation
D) The testing of emergency can be eliminated in order to implement the change quickly

問題與答案：