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最新的 EXIN ITIL ITILFND 免費考試真題:

1. Which of the following is NOT one of the five individual aspects of service design?

A) The design of new or changed services
B) The design of the service portfolio, including the service catalogue
C) The design of the technology architectures
D) The design of market spaces

2. Which reason describes why ITIL is so successful?

A) It tells service providers exactly how to be successful
B) It is designed to be used to manage projects
C) It is not tied to any particular vendor platform
D) The five ITIL volumes are concise

3. Which of the following BEST describes the purpose of access management?

A) To prevent problems and resulting Incidents from happening
B) To detect security events and make sense of them
C) To provide a channel for users to request and receive standard services
D) Provides the rights for users to be able to use a service or group of services

4. Why is it important for service providers to understand patterns of business activity (PBA)?

A) IT service providers CANNOT schedule changes until they understand PBA
B) Understanding PBA is the only way to enable accurate service level reporting
C) Demand for the services delivered by service providers are directly influenced by PBA
D) PBA are based on organizational roles and responsibilities

5. What is the BEST description of an operational level agreement (OLA)?

A) A document that describes business services to operational staff
B) A document that describes to a customer how services will be operated on a day-to-day basis
C) An agreement between the service provider and an external organization
D) An agreement between the service provider and another part of the same organization

問題與答案：

問題 #1 答案： D

問題 #2 答案： C

問題 #3 答案： D

問題 #4 答案： C

問題 #5 答案： D