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1. A company wantsto include the company logo and contact details in its outbound email communications.
Where should this be configured?

A) Admin HTML Editor
B) Quote template
C) Global template
D) Contact HTML Editor

2. Which three statements are true about add-ins?

A) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
B) They can be designed to create visualcomponents and not perform any integrations.
C) They always run locally to access local data.
D) They canbe added to the Custom Portal area of Oracle Service Cloud.
E) They are the visual areas of Oracle Service Cloud Agent Desktop.
F) They always run locally on the machines on which the desktop application runs.

3. Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A) Create a dashboard for the report.
B) Create andadd the distribution list to the schedule.
C) Create a schedule record for the report.
D) Send a notification to the executive team that the report is available.
E) Set up staff accounts for the executive team.
F) Upgrade the permissions for the report toinclude the executive team.

4. Which two statements are true about chat surveys?

A) You can create a chat rule to pop up a transactional survey at the end of a chatsession.
B) You can send a chat survey only while a customer is on the chat.
C) You can create a chat rule to email a transactional survey to a customer after a chat session.
D) You cannot link customer data back to the chat that is submitted.

5. Which two events can trigger Custom Process Models?

A) Refresh
B) Create
C) OnSaveComplete
D) Load
E) Update

問題與答案：