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最新的 Oracle Service Cloud Cross-Channel Contact Center 1Z0-1038-21 免費考試真題:

1. Which two statements are true about mailboxes?

A) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
B) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
C) Techmail isresponsible for pulling emails from single or multiple mailboxes.
D) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
E) The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.

2. You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) proactive chat widget
B) syndicate chat widget
C) configuration settings
D) business rules

3. You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A) Workspace
B) Report Command
C) Workspace Ribbon
D) Global Ribbon
E) Content Pane

4. Your customer wants to display customized branding information in the login window. Which two options can be used?

A) Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
B) Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
C) Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
D) Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

5. What must you set to enable the email channel?

A) EGW_ENABLED
B) EGW_AUTO_CONT_CREATE
C) EGW_SAVE_EMAIL_HEADERS
D) EGW_UPDATE_BY_CREATE
E) EGW_SECURE_UPDATE_ENABLED

問題與答案：