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1. Which two statements are true about safe mode in relation to add-ins?

A) It allows an agent desktop to log in to the application without any add-ins.
B) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
C) It allows an agent desktop to log in to the application with local add-in files.
D) It is a profile setting that must be enabled for a profile.
E) It is a setting that must be enabled at the interface level.

2. You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

A) Use a drilldown level to filter the top level
B) Remove Primary keys from all tables used in the report
C) Do not set the deferred execution option
D) Add default values to runtime filters if used in the report
E) Set the option to allow switching of data
F) Use runtime filters in preference to fixed filters

3. Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents needto respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?

A) Your site has been corrupted with the "Gold" SLA.
B) You have not activated the rules so the updated SLAs are not being applied.
C) The SLA reports will need to be modified to use the new SLA.
D) Updating the SLA will not automatically update the organization's SLA instance.

4. Which statement correctly differentiates between a bulk operation and a batch operation?

A) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
B) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
C) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
D) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

5. How can you set a preference that is local to your machine?

A) By selecting Navigation pane > Configuration > Staff Management > Profiles
B) By selecting File > Configuration
C) By selecting File > Options
D) By selecting File > Settings

問題與答案：