Name: 由最新的Salesforce Certified Service cloud consultant考試指南編訂的題庫資料 - 提高Salesforce Certified Service cloud consultant考試的通過率
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Salesforce Service-Cloud-Consultant 考試大綱：

主題	簡介
主題 1	Case Management: It delves into designing case management solutions, from creation to closure, including assignment, escalation, resolution, and disposition. It also covers case deflection strategies, service entitlements, milestones, assets, business hours, SLAs, and the capabilities and use cases of Service Cloud automation.
主題 2	Implementation Strategies: It focuses on the successful execution of a consulting engagement, including planning, requirements gathering, design, build, test, and documentation. It also covers deployment and training strategies, as well as considerations for data migration, data quality, data governance, and managing large data volumes.
主題 3	Service Cloud Solution Design: The topic delves into the analysis of customer requirements to determine appropriate solution designs for the service agent experience and the customer experience, including interaction channels. It also covers the sub-topics of data security and compliance measures.
主題 4	Contact Center Analytics: This topic involves the development of reports and dashboards in Salesforce to provide relevant information to different stakeholders, such as agents, managers, and executives.

參考：https://trailhead.salesforce.com/credentials/servicecloudconsultant

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