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最新的 Nokia Certification SDM_2002001040 免費考試真題:

1. A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?

A) Expert Support services.
B) Spare Part Management (SPM).
C) Active Software Support (ASWS).
D) HWS and/or SWS Life Extender.

2. A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?

A) 1st Warranty Standard and Warranty Extended for the next 2 years.
B) Warranty Standard contract.
C) Warranty Extended contract.
D) Care Agreement.

3. A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

A) CaPM arranges directly with the local supplier.
B) CT Head.
C) CT Logistics.
D) Care 3rd Party Management.

4. What is the main HWS KPI related to Delivery Accuracy?

A) The percentage of spare units delivered to a Customer within the agreed Turn Around Time as new spares or replacements for units which cannot be repaired.
B) The percentage of faulty units received from a Customer within the agreed Turn Around Time.
C) The percentage of failure reports processed within the agreed Turn Around Time.
D) The percentage of replacement units delivered to a Customer within the agreed Turn Around Time.

5. What is the most important reason to have customer reporting in place?

A) Through this report Customer Management can understand the value we deliver for the money they pay.
B) Because NSN Global Services management is requesting Care to do it.
C) Because it is a standard Care BL requirement.
D) Because it is desired to have Customer Management get NSN vision about Care services performance.

問題與答案：