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最新的 Nokia Certification SDM_2002001030 免費考試真題:

1. When delivering Network Operations services to an operator which statements BEST describes the purpose of the Network Operations Service Level Agreement with them?

A) The SLA is a legal requirement of the contract to measure performance.
B) The SLA is in place to ensure the Key Performance Indicators measuring the Network Quality are measured and managed.
C) The SLA defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
D) The SLA is contractual requirement for the service delivery and details the measurements concerning the responsiveness of the Network Operations organisation.

2. In an NSN BOT Case, the NI Project Team has informed you, "The NwOPs Field Operations Manager", that a logistics delivery will be one week late further delaying the NSN roll-out which is well behind schedule. They are requesting your support, which is the BEST recommendation?

A) Use parts from low priority operational sites to ensure the high priority sites affected can be put on air.
B) Tell NI to present a new roll-out plan to the customer and apologise for the delay which is outside of your control.
C) Tell NI to inform the customer of our options and ask them which they prefer.
D) Utilise the Operational spares to resolve the issue; but at the same time jeopardizing the operational network.

3. Which statements correctly describes Third Party Management?

A) Managing essential contracts on behalf of the customer in order to provide the outsourced service delivery scope of services or to fully novate them.
B) Managing contracts and subcontracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
C) Managing contracts where they are essential with partner organizations in order to provide outsourced service delivery to the customer.
D) Managing contracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.

4. Somebody who's communicating to a group of people of more than 25 persons needs to make sure that;

A) he is looking at every attendant in order to check that he/she is still listening to him.
B) he is using a lot of body language.
C) he is giving a hard copy to every attendant after his speech.
D) his message is clear, unambiguous, and complete so that the receiver can receive it correctly.

5. The customer CTO calls you (The Technical Support Manager) directly to resolve a service outage in what he describes as strategically important area. What is the correct course of action?

A) Call out a Technical Support Engineer to immediately resolve the issue.
B) Immediately advise the CT head of the situation and request advice for prioritisation.
C) Escalate to FLM.
D) Request the NOC to raise an urgent TT for the issue.

問題與答案：