Simulate the real exam

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Only need to practice for 20 to 30 hours

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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. What is the name of the license file for Avaya Contact Center Control Manager (ACCCM)?

A) acccm_6.2.lic
B) 6.2_lic.xml
C) license.xml
D) license.lic

2. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) Products
B) Organization Hierarchy sites
C) Administrators
D) OrganizationHierarchy teams
E) ACCCM Dial plans

3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
B) The administrator must first find the user in the Userstab to access the Visual Phone button.
C) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
D) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.

4. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) .NETFramework4.0
B) SQLServer2008 R2Express
C) Microsoft Silverlight3.0
D) Microsoft MVC

5. You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?

A) Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.
B) Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
C) Verify that the "exportto external system" box is chocked in the permissions tab.
D) Verify that the CM port is correct in the permissions tab.

Solutions: