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Only need to practice for 20 to 30 hours
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Simulate the real exam
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Fast delivery in 5 to 10 minutes after payment
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
A) Dynamic Queue Position
B) Predicted Waft Time
C) Service Objective
D) Percent Allocation Distribution
2. Which communication manager option on the communication manager gives the customer call centre capabilities?
A) Least Occupied Agent (LOA)
B) Automatic Call Distribution (ACD)
C) Best Service Routing (BSR)
D) Expert Agent Selection (EAS)
3. To activate, which three options require an Avaya authorization password? (Choose three)
A) features assigned to each user
B) the number of ACDs that the CMS system can monitor
C) simultaneous CMS Supervisor logins
D) the number of agents that the CMS can report on
E) the number of users that can be administered in the CMS
4. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
A) Agent
B) Vector
C) Split
D) Skill
5. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?
A) Local
B) External
C) Adjunct
D) Integrated
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B,C,D | Question # 4 Answer: C | Question # 5 Answer: D |
