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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:
1. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer
A) Customer liaison policy
B) Customer relationship management
C) Customer connection society
D) Customer association organization
2. What is the purpose of the control process? Choose 1 answer
A) To deliver strategic value by fostering communication throughout the organization
B) To direct the activities of individuals toward achievement of organizational goals
C) To build a dynamic organization at all levels within the company
D) To develop market saturation for the company's product
3. During an annual staff meeting the CEO of a corporation addressed the audience by stating that the long-term goal of the corporation is to "become the most competitive company in the world and to grow more rapidly than our competitors by providing the best customer service in the business." What did the CEO's statement reflect?
Choose 1 answer
A) Strategic analysis
B) Strategic competencies
C) Strategic vision
D) Strategic mission
4. A computer manufacturer purchases the company that supplies computer chips for the company. Which type of corporate strategy is the company using? Choose 1 answer
A) Strategic alliance
B) Vertical integration
C) Conglomerate diversification
D) Domain selection
5. When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer
A) Benchmarking
B) Reengineering
C) Downsizing
D) Customerization
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
